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Valoris » Case studies
Inbound Romania – Client – Company from the financial-banking industry
Situation
Difficulty in identifying, centralizing, monitoring and solution of customer needs;
Relatively high percentage of discontent customers for services received, as well as unsatisfied customers of a difficult contact procedure for emergency situations.
Valoris Solution
Implementation (identifying processes and description procedures necessary for developing client’s complex processes) and development of a Customer Care service as sole contact ...
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“Telemarketing, Lead Generation and Survey” case study
Client Type: Corporation – banking system
Published: February 2009
Valoris Center’s client is a specialized financial institution that supports the Romanian business environment by promoting specific products for financing, guaranties and insurance.
Situation
The products and services offered by the company were little known by potential customers (Credits and export guaranties, financing in RON with subvention interest ...
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‘Info Line’ case study – Client type: Small business
Or “How to generate 238 new opportunities / month for a small business”
Published: February 2009
Valoris Center’s client is a photo – video equipment dealer with a distribution area over the traditional and online market.n
Situation
Considering the company’s constant development, telephonic requests grew in number. Employees’ activity didn’t allow them to handle all call requests from ...
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Valoris first Romanian call-center that benefits from Microsoft Dynamics CRM technology integrated with Cisco Unified Communications
About Valoris
Valoris is a young and dynamic company, whose mission is to provide its customers the excellence of ’customer relationship’ and to become a trustworthy partner in your business expansion.
Each Valoris client, regardless of its industry, benefits from customer care, sales and marketing services delivered at the highest level of quality and professionalism.
The result will ...
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Integrated Solution – Cisco Unified Contact Center
Internet technology opens new ways for customer relationship management – Valoris is serving its customers with Cisco’s unified communications technology
Valoris has been offering contact center services to Romanian businesses since 2006. Valoris portfolio includes companies from different areas of business like financial services, pharmaceutical, automotive and others.
“We see an increasing number of Romanian companies ...
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‘Telesales’ Case study – Client: Small Business Company
Or “How to generate 297 new sales leads for a small business”
Published: February 2009
Valoris Center’s client is the oldest press group on the Romanian market, with over 12 years of experience in the transportation field. Their publishing’s have over 4,700 subscribers and 64% of them are transport companies and expedition houses.
Situation
Valoris client wanted an increase in subscriptions for the specialized ...
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News
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Interview with Cristina Man, CEO Valoris Center:
Which are the main trends of the European and global Outsourcing market? (dynamics in numbers, estimation and predictions)
The ...
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Testimonials
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“We chose to collaborate with Valoris Center, because of the recommendations they received, and the client portfolio on the leasing segment which represent ...
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