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Certifications

SR EN ISO 9001:2008

sets the requirements for the management system of an organization that wants to prove its ability to constantly provide a product/service according to the client and legal queries, which targets a growth in client satisfaction by applying the system, and also continually improves the system. SR EN ISO 9001:2008 testifies company’s general level of performance, the fulfillment degree of the adopted policy and set objectives, the transparency and internal processes of the organization.

SR EN 15838:2010

contact centers for clients. Requirements for service performance. This standard specifies the conditions for client contact centers – the sum of the best field practices, developed to answer the clients’ needs. SR EN 15838:2010 applies to in-house client contact centers and as well for the companies that have as a main activity that of a contact center. This standard promotes the development of efficient and of superior quality services, having the following main advantages: the rise of client satisfaction and complaints removal, differentiation from the competition by organizing and structuring the activities in order to have better efficiency, keeping and developing the staff with superior results, continuous development oriented towards results.

SR EN ISO 14001:2005

represents the basic standard of the ISO 14000 family of standards and makes the setting for every organization that, voluntarily, wants to prove that it is interested of its environment performances, of the impact that its products, services and activities make upon the environment. The certified environment management system proves the Valoris’ Center commitment for the control of the activities that generate a benefic or harmful impact upon the environment, and also its agreement, with the current laws, to continually improve its environmental performances.

SR OHSAS 18001:2008

represents the international standard regarding the occupational health and security management system intended for setting the needed requirements in order to allow an organization to realize and develop a policy and objectives that follow the legal dispositions and information regarding the OH&S risks. It applies to any type of organization and any geographical, cultural and social contexts. The main objective of the OHSAS 18001 is to promote good organizational health and security practices, in conformity with the necessity of the socio-economic context.