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Valoris Center management policy on quality, environment, health & work safety

Valoris center, an important player on the Romanian call center market, a provider oriented towards an efficient delivery of integrated contact center services, establishes its success upon respect towards business partners and also, by promoting the principles that form management systems, focuses on the development and promotion of its employees.

Valoris center’s main priority is customers’ satisfaction, accomplished by integrating their requests, and by optimizing services and customizing applications so it can correspond and overpass their queries. Through a permanent contact with the client we try to understand its needs in order to improve new products/services and to update the whole service package that we offer. Close care and analysis applied to a deployed solution sets our customer relation to a partnership status.

Our respect towards the client can be translated through the integration, ever since 2009, of a quality management system in conformity with the reference standard SR EN ISO 9001:2008, certified by CERTIND organization. In 2010, we decided to integrate and certify two new systems: the environment management system and the one addressed to call center service providers, which correspond to the following referential systems: SR EN ISO 14001:2005, respectively SR 15838:2010. Besides these already mentioned, we also added the health and occupational security management system – referential: SR OHSAS 18001:2008. The systems will be integrated for maximum efficiency and effectiveness.

Through the implementation and maintenance of the integrated management system, we, all those who are part of the VALORIS CENTER family, pledge to:

• Conform to or over fulfill the laws applicable to the environmental aspects and health and security risks identified at work.
• Identify, conform to and over fulfill other requirements applicable to the identified environment aspects, respectively health and security risks, requirements which can come from interested third parties outside our organization.
• Accomplish set objectives in the fields of quality, environment, health and security at work.
• Continually improve the integrated management system through environment pollution prevention actions and the risk reduction of accidents, injuries and professional disease.
• Educate, train, raise awareness and motivate the whole staff in the fields of work quality, environment protection, health and occupational security.
• Safely and responsibly remove waste.
• Continually improve the level of security at the work place through measures that take into consideration the general principles of prevention.
• Raise awareness among the staff and our partners regarding the environment protection possibilities in such a manner that the Valoris activities\services\processes generate a POSITIVE impact towards the environment.

I invite all my colleagues to join me and I assure our clients that is our WILL to work to their benefit, showing FLEXIBILITY, with LOYALTY, HONESTY and RESPECT, by INTEGRITY reaching success and the SAFETY of a job well done.

20.04.2011
Cristina Man
General Manager