•   English
•   Español
•   Română

• Online support
• 24/7 Service

• Info Line
• Customer Care
• Products & Services Orders
• Telephone Surveys
• Mystery Calls
• Telemarketing
• Lead Generation
• Up & Cross Selling
• Telesales
• Soft Collection
• Loyalty & Retention
• Event

Telephone Surveys

Find out the real perception of your clients!

With the Survey service you can periodically check the opinion of your clients on ease of acquisition, value and quality of services, promptitude of sales, employee responsiveness, understanding and solving their problems.

Valoris contribution

The efficient studies of customer satisfaction are focusing on measuring the customer perceptions on how well a company can bring achievement features and elements within the relationship with customers. These factors include easiness of the purchase, perception of quality and value, sales promptness, staff responsiveness and accurately understanding and solving customer demands.

Furthermore, the achievement elements are outlined in quantitative results, and their interpretation gives an overall image on the customers’ perception regarding the quality of company’s services and products.

Telephone Survey is an efficient method of measuring the satisfaction of the customers who interacted with one of your company’s processes (sale, after-sale services, etc). The information may be stored in different configurations (csv, xls, word, pdf, etc) and can be presented in an approach that allows you to analyse the results and identify the trends in a short time.