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• Online support
• 24/7 Service
• Training programs

• Info Line
• Customer Care
• Products & Services Orders
• Telephone Surveys
• Mystery Calls
• Telemarketing
• Lead Generation
• Up & Cross Selling
• Telesales
• Soft Collection
• Loyalty & Retention
• Event

Technology

Valoris is a company which understands that is imperative for each call and customer interaction to be precisely directed. The ’state of the art’ technology, Cisco, Microsoft and HP is the support which allows building complex services responding to the utmost demands within Customer Relationship area. IVR structures, customer recognition, personalising communication are some of the elements that express your company’s customer focusing.

We assure the optimal communication costs by directing the call to the lowest tariff terminal, reducing and avoiding incidents of improper functionality through a permanent availability due to the redundant architecture.

We use the technology allowing us to monitor in real time the supplied services and to validate their quality by a periodical report. As for us, results are fundamental, Valoris is prepared to supply gross information and consolidated reports concerning the interactions with your company.