Servicii Call Center
Valoris are ca principal domeniu de activitate acoperirea intregii palete de servicii asociate activitatii de call center:
- Inbound (InfoLine, Customer Support, Product & Services Orders, etc)
- Outbound (Telemarketing, Telesales, Satisfaction Surveys, etc)
- Servicii de consultanta oferite ca suport clientilor, atat in ceea ce priveste fezabilitatea externalizarii activitatilor non core business, cat si in ceea ce priveste definirea proceselor de lucru in-house. Serviciile Valoris contribuie la optimizarea costurilor si a resurselor umane, fidelizarea clientilor, flexibilitatea operatiunilor si, implicit, la cresterea profitului clientilor nostri.
Promovare
- Telemarketing
- Client InfoLine
- Campaign support
Vanzare
- Lead Generation
- Product & Services Orders
- Client InfoLine
- Up selling & Cross selling
Intretinere
- Customer Care
- Telephone Surveys
- Mystery Calls
- Reamintire plati
Fidelizare
- Loyalty & Retention
- Event
- Telephone Surveys