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Call Center Bucharest

Arval Romania – Bogdan Carp, Operations Director

“We chose to collaborate with Valoris Center, because of the recommendations they received, and the client portfolio on the leasing segment which represent the proof of efficient communication with this client category. By reason of good results, the project has been developed, and for the future we will consider other call center services”. Bogdan Carp, ...
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TNS Italia – GianMaria Defilippi – Senior Researcher

“We selected Valoris Center based on received recommendations. TNS believes that competitive pricing and high-quality service are complementary, not conflicting objectives. Valoris Center helped us reduce costs of data collection and offered us quality services.”  GianMaria Defilippi – Senior Researcher, TNS Italia.

RINA Romania – Stefania Din, Marketing Department

“We chose Valoris Center for its professionalism and for their ability to come to our assistance with the appropriate solution”.  Being the first experience with a call center company, we started working with a pilot project on potential customers in the Bucharest area. Due to good results, we decided to expand the campaign on several other ...
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Marius Tulea, General Manager, Crescendo Casa de Solutii IT&C

“We congratulate ourselves for choosing Valoris Center as a partner in this project. We have been working together for a long time and we have built a partnership based on trust. Experience, proactively and flexibility are essential conditions for the success of such a telemarketing campaign. The main benefits targeted on short-term are: to provide real-time, ...
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Romtelecom – Aurora Enescu, Marketing Manager, Romtelecom

Romtelecom is one of the most important players on the Romanian Telecom market, having a wide range of varied products of fixed telephony, broadband internet and digital television services.The major point of interest is the customer, the company being permanently concerned about ensuring a proper and constant level of satisfaction to its customers, both by ...
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UniCredit Leasing Corporation IFN SA – Christoph Siegl, Chief Financial Officer

Hvb Leasing, which recently became UniCredit Leasing Corporation IFN S.A., is the most important leasing company in Romania, registered as early as 1994.The new company, UniCredit Leasing Corporation IFN S.A., which operates in Romania under umbrella of the UniCredit Leasing brand, has the long term objective of concentrating on the financing of various industry verticals. ...
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Rentrop & Straton – Cipriana Tanase, Director Executiv, Rentrop & Straton

Rentrop & Straton Publishing and Consultancy Group is a Romanian – German joint venture founded in 1995, which benefits of over 20 years of experience, due to Verlag fur die Deutsche Wirtschaft, its partner in publishing, consultancy and modern marketing strategies developed on the German market. Following the vision of the group upon marketing strategy, alternative ...
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CHBeck Romania – Flaviu Cursaru, Department Manager Legalis

“First of all I want to thank Valoris Center for the work done so far for C.H. Beck Romania Publishing House. Working with a call center company for telemarketing and telesales project, it was and still is a new experience for us. We consider totally professionally your Call Center team’s discussion with the potential client. The ...
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Avia Motors – Petrinel Stanciu – Director Service, Avia Motors

“We’ve partnered Valoris to conduct the surveys related to several different aspects of our organization, especially regarding our service and maintenance programs. The quantitative results illustrated that the response rate was over 84% and over 4000 of the questionnaires were filled in. The qualitative results during this survey were seen in the information provided, information we needed ...
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Midal – Claudiu Amza, General Manager Midal Group

“One of the core directions of our business strategy is to provide excellent service to our customers. As an important part of the interactions with our customers come over the phone, we depend highly on a call center to take accurate messages from customers and prospects and to dispatch calls in a timely manner. From the first ...
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Flamingo – Leonel Popescu, Key Account Director

“We are one of the biggest companies in IT&C retail and distribution in Romania, operating mostly in a business-to-consumer market. As our customers are one of our most important assets and because we provide telephone support for them, it is essential for us to have a reliable customer care service. Since our business approach is based ...
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Microarea SpA – Reka Ujj – International Sales Channel Manager

“During 2007 we were looking at the need to make dramatic changes in the way our sales department operated but we lacked the logistics and the time to take it on while also dealing with all the other priorities of our rapidly growing business. The logical path was to find an alternative sales channel and a ...
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FinGroup Credit SA – Cristian Ontanu, Project Manager, FinGroup Credit

“FinGroup Credit SA is a non-banking financial company settled in 2006, being part of Rompetrol group. Given the current market context, the telephone support is very important for us, that is why we chose to outsource customer support activities for debt collection to Valoris Center. The reason for outsourcing was to make sure that each client has chosen to use credit ...
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  • Interview with Cristina Man, CEO Valoris Center: Which are the main trends of the European and global Outsourcing market? (dynamics in numbers, estimation and predictions) The ...
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Testimonials

  • “We chose to collaborate with Valoris Center, because of the recommendations they received, and the client portfolio on the leasing segment which represent ...
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