Valoris is principally engaged in the business covering of a full range of services related to call center activity:
- Inbound (InfoLine, Customer Support, Product & Services Orders, etc)
- Outbound (Telemarketing, Telesales, Satisfaction Surveys, etc)
- Consultancy services offered as support to clients, both in terms of feasibility of outsourcing of non-core business activities, and in terms of defining in-house work processes. Valoris services contribute to costs and human resources optimization, customer loyalty, flexibility of operations and to increase profits for our clients.
Promotion
- Telemarketing
- Client InfoLine
- Campaign support
Selling
- Lead Generation
- Product & Services Orders
- Client InfoLine
- Up selling & Cross selling
Maintenance
- Customer Care
- Telephone Surveys
- Mystery Calls
- Payment Reminder
Loyalty
- Loyalty & Retention
- Event
- Telephone Surveys
To sustain efficiency and profitability for each project, Valoris campaigns can run in shared or dedicated working system, in accordance with the complexity and volume, in order to be able to streamline costs and increase profitability. Dedicated teams are assigned with projects which have high absorption capacity and a heavy activity volume, while the shared work space system manages multiple projects simultaneously with low and fluctuating workload.
