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Multichannel

Meet your customers everywhere 

These days it is crucial for your customers to be able to reach you on the channel or channels they prefer. Offering multichannel assistance means to be present everywhere your customer needs you.

We offer 24/7multilingual& multi-channel solutions.
We offer 24/7
multilingual
& multi-channel solutions.
By phone, email,SMS, live chat,social media,live video.
By phone, email,
SMS, live chat,
social media,
live video.
Experienced inmanaging B2B, B2Cor CorporateAccounts
Experienced in
managing B2B, B2C
or Corporate
Accounts
GDPR compliance.Your datawill notleave the EU.
GDPR compliance.
Your data
will not
leave the EU.
1

Why us?

Along with our multichannel experience, we can also enhance professional tools, integrate the channels and drive a better customer experience.
Our agents are skilled in verbal and written communication. We master the differences between the two types of communication and we always use the best approach for each one.

2

We have the efficiency formula

Multichannel requires efficiency in managing resources. We have the skill to allocate agents on mixed channels, in order to provide the solution that will adapt to your needs.

3

Increase customer satisfaction

Multichannel support will increase your customer satisfaction and will allow you to have a better perspective on the support service your company is offering.

Our support channels:

Phone

Even in 2022 phone calls are still important. They can build bridges between you and your customer, quickly solve problems, even boost sales. Our dedicated teams can cover your phone calls and add value to your interactions.

Are you available where your customer needs you?