Multichannel

Even in 2022 phone calls are still important. They can build bridges between you and your customer, quickly solve problems, even boost sales. Our dedicated teams can cover your phone calls and add value to your interactions.

We offer scalable email support services at high-quality standards. We set up procedures so you can be sure that your company will never miss an email from a customer and that all will be answered quickly and effectively.

Nu a fost niciodata mai usor sa trimiteti mesaje catre clienti. Mementourile de plata, alte notificari sau actualizari pot fi trimise rapid, direct persoanelor carora doriti sa va adresati.

Most customers expect to see a live chat option when they visit your website. It’s friendly and easy to customize and can increase satisfaction level up to 30% compared to classic channels. You will provide a mix of predefined answers and skilled agents interactions. This will enhance faster replies to frequent asked questions, will save you a lot of time and will always provide correct information to your customers. It is an efficient and personal channel that allows 3 up to 5 simultaneous conversations to happen. Live chat is a secure connection, GDPR compliant service, that can be integrated to CRM software.

Our agents are ready to connect with your customers, in front of the camera. This highly interactive solution will create real value for your business. It is the most personal experience we can offer.

Social media is about connection and we have the means to build real connections with your customers. A good reputation in social media means a better customer engagement. As we’ll become the voice of your company, we’ll deliver the best experience.