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BPO PROVIDER

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CAPABILITIES
Always open for your customers

24/7/365

Always open for your customers
Meet your customers everywhere

Multichannel

Meet your customers everywhere
A crucial metric in contact center

CSAT

A crucial metric in contact center
The power belongs to the customer

B2C Accounts

The power belongs to the customer
A demanding area of business

B2B Accounts

A demanding area of business
Your premium customers

Corporate Accounts

Your premium customers

From a Start-up to a Successful Business Valoris story began on April 19th 2006, when we made the first call. Since then, we have been continuously growing, specializing in managing customer interactions effectively and we have been developing new working processes to serve more efficiently the needs of each project.

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PROFESSIONALS
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ANNUAL INTERACTIONS
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WORKSTATIONS
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FOREIGN LANGUAGES

Our values

We are<br>flexible

We are
flexible

We build<br>trust

We build
trust

We are<br>dedicated

We are
dedicated

We cultivate<br>autonomy

We cultivate
autonomy

We put<br>safety first

We put
safety first

We set high standards

We set high standards

European Contact Centre & Customer Service Awards 2022

Bronze Winner

European Contact Centre & Customer Service Awards 2022
European Contact Centre & Customer Service Awards 2022

Highly Commended

European Contact Centre & Customer Service Awards 2022
Romanian Business Services Forum & Awards 2022

Business Services Company of the Year

Romanian Business Services Forum & Awards 2022
ABSL Awards Gala 2022Business Leaders in Customers Experience

3rd Place

ABSL Awards Gala 2022
Business Leaders in Customers Experience
Romanian Contact Centre Awards 2022

Best Contact Center Manager

Romanian Contact Centre Awards 2022

Through our customers' eyes

Auto BPO

Dealer & Customer Relations Director

Auto Industry

“We appreciate the way Valoris Center understood our business processes and how the company was able to meet our requirements providing quality information to our customers, the fact that there were no complaints from our clients and the company’s willingness to immediately resolve any type of situation that occurred. The services provided by Valoris are a real help for us in managing client relations, playing an important role in increasing the customer’s satisfaction level.”

marketing research

Senior Researcher

Marketing Research

“We have chosen Valoris Center taking into consideration the recommendations we have received. We believe that the competitive prices and the qualitative services are complementary, not divergent objectives. Valoris Center helped us reduce the data collection costs and offered us qualitative services.”

Telecom BPO

Customer Service Director

Telecom Industry

“We have been working with Valoris Center for over a year for our operations in Europe. Valoris solutions serve our needs regarding both prepaid cards and financial services for our clients in the United Kingdom, Germany, Spain, Italy and, recently, Canada. Valoris provides excellent support services and very good foreign languages speakers.”

A man prepares to unload a car from a truck at a cargo terminal at Piraeus port near Athens

Post Sales Service Manager

Auto Industry

“We know that our goals are daring, but our strategy to achieve them is to keep a permanent contact with our consumers. We needed a qualified partner for making our customer satisfaction studies and Valoris convinced us that can provide the necessary information. Since 2008, Valoris is our only supplier for conducting these studies and we can say that our company’s positive output is also due to our partnership with Valoris.”

telecom BPO 2

Customer Retention Director

Telecom Industry

“We appreciate the way Valoris manages the Call Center service, their employees attitude in the customer relationship, the flexible approach and, especially the end result. Valoris Center was successful in having a positive impact on our sales performance, which determined us to unfold many other common projects. We recommend Valoris Center as a trusted partner, both for the alternative sales funnels and for developing other BPO services.”

Build bank

Operations Director

Banking Industry

“We chose to work with Valoris Center due to the positive recommendations that we’ve received and because the company already had a portfolio of clients from the leasing industry, which gave us proof about the effective communication that Valoris has with our target of clients. Thanks to the wonderful results that we’ve had, we’ve managed to develop our project, and we’re looking forward to outsource other BPO services at Valoris.”

Prin ochii clientilor nostri

Auto BPO

Dealer & Customer Relations Director

Auto Industry

“We appreciate the way Valoris Center understood our business processes and how the company was able to meet our requirements providing quality information to our customers, the fact that there were no complaints from our clients and the company’s willingness to immediately resolve any type of situation that occurred. The services provided by Valoris are a real help for us in managing client relations, playing an important role in increasing the customer’s satisfaction level.”

marketing research

Senior Researcher

Marketing Research

“We have chosen Valoris Center taking into consideration the recommendations we have received. We believe that the competitive prices and the qualitative services are complementary, not divergent objectives. Valoris Center helped us reduce the data collection costs and offered us qualitative services.”

Telecom BPO

Customer Service Director

Telecom Industry

“We have been working with Valoris Center for over a year for our operations in Europe. Valoris solutions serve our needs regarding both prepaid cards and financial services for our clients in the United Kingdom, Germany, Spain, Italy and, recently, Canada. Valoris provides excellent support services and very good foreign languages speakers.”

A man prepares to unload a car from a truck at a cargo terminal at Piraeus port near Athens

Post Sales Service Manager

Auto Industry

“We know that our goals are daring, but our strategy to achieve them is to keep a permanent contact with our consumers. We needed a qualified partner for making our customer satisfaction studies and Valoris convinced us that can provide the necessary information. Since 2008, Valoris is our only supplier for conducting these studies and we can say that our company’s positive output is also due to our partnership with Valoris.”

telecom BPO 2

Customer Retention Director

Telecom Industry

“We appreciate the way Valoris manages the Call Center service, their employees attitude in the customer relationship, the flexible approach and, especially the end result. Valoris Center was successful in having a positive impact on our sales performance, which determined us to unfold many other common projects. We recommend Valoris Center as a trusted partner, both for the alternative sales funnels and for developing other BPO services.”

Build bank

Operations Director

Banking Industry

“We chose to work with Valoris Center due to the positive recommendations that we’ve received and because the company already had a portfolio of clients from the leasing industry, which gave us proof about the effective communication that Valoris has with our target of clients. Thanks to the wonderful results that we’ve had, we’ve managed to develop our project, and we’re looking forward to outsource other BPO services at Valoris.”