Call Center Romania - BPO Services

CAPABILITIES

24/7/365

Always open for your customers

Multichannel

Meet your customers everywhere

Afla mai multe

CSAT

A crucial metric in contact center

B2C Accounts

The power belongs to the customer

B2B Accounts

A demanding area of business

Corporate Accounts

Your premium customers

Growth

From LEAD to OPPORTUNITY

Presales

Turning interested buyers into regular customers

Sales support

Increase your sales, decrease your costs

Upsell

Increase your customer’s value

Customer Care

Care for each interaction

Contact Center

Premium assistance solutions

Multilingual Support

Comprehensive multilingual assistance

Technical Support

Winning a customer is great, keeping him loyal is remarkable

Healthcare

A healthy customer experience

Back Office

The backbone of the company

Surveys

Get quality reports for your stakeholders

Soft Collection

Collection with focus on customer experience

Bespoke for your Business

We’re fond of custom-made solutions

Video Enrolment

Video identification service

Call Center as a Service

Virtual Call Center

Dynamics CRM Custom Solutions

The cloud-based solution for your company

Speed-up redirection enablement (SURE)

Optimize your customer support with SURE

CAPABILITIES
We offer 24/7 multichannel solutions, by phone, email, SMS, live chat, social media and video interactions. We can manage all your customers, no matter if they are B2C, B2B or corporate accounts. Everything with GDPR compliance.

24/7/365

Multichannel

B2C Accounts

B2B Accounts

Corporate Accounts
GROWTH
We can cover all the services you need for your customers journey. Our team is prepared to generate the best leads, offer quality support for presales and sales and generate extra revenue with upsell techniques.

Lead generation

Presales

Sales Suport

Upsell
UPKEEPING
We help with keeping your customers satisfied and informed, by answering all their questions,
providing efficient technical support and the best solutions. We are fast, proactive and professional because we aim to offer the best in any interaction.

Customer Care

Contact Center

Multilingual Support

Technical Support

Healthcare
OPTIMIZATION
Our business optimization solutions cover important fields from your company. We’ll deal with your back office, payroll and administrative tasks while you can focus on development. You’ll get better performance and lower costs overall.
Your business is unique, so we can come up with customized solutions that suit your company.

Back Office

Survey

Soft Collection

Bespoke for your Business

Accounting

Administration

Payroll
INNOVATION
Be prepared for disruptive markets and be ahead of your competition with our innovative solutions. We can help you to track all the aspects of the business with our professional CRM solutions. Check out our Innovation solutions now!

Video Enrolment

Call Center as a Service

DYNAMICS CRM Custom Solutions

ALL SOLUTIONS

From a Start-up to a Successful Business Valoris story began on April 19th 2006, when we made the first call. Since then, we have been continuously growing, specializing in managing customer interactions effectively and we have been developing new working processes to serve more efficiently the needs of each project.

PROFESSIONALS

ANNUAL INTERACTIONS

WORKSTATIONS

FOREIGN LANGUAGES

About us

CAREERS

Our values

We are
flexible

We build
trust

We are
dedicated

We cultivate
autonomy

We put
safety first

We set high standards

Bronze Winner

European Contact Centre & Customer Service Awards 2022

Highly Commended

European Contact Centre & Customer Service Awards 2022

Business Services Company of the Year

Romanian Business Services Forum & Awards 2022

3rd Place

ABSL Awards Gala 2022
Business Leaders in Customers Experience

Best Contact Center Manager

Romanian Contact Centre Awards 2022

See all our awards and certifications >>

Through our customers' eyes

Dealer & Customer Relations Director

Auto Industry

“We appreciate the way Valoris Center understood our business processes and how the company was able to meet our requirements providing quality information to our customers, the fact that there were no complaints from our clients and the company’s willingness to immediately resolve any type of situation that occurred. The services provided by Valoris are a real help for us in managing client relations, playing an important role in increasing the customer’s satisfaction level.”

Senior Researcher

Marketing Research

“We have chosen Valoris Center taking into consideration the recommendations we have received. We believe that the competitive prices and the qualitative services are complementary, not divergent objectives. Valoris Center helped us reduce the data collection costs and offered us qualitative services.”

Customer Service Director

Telecom Industry

“We have been working with Valoris Center for over a year for our operations in Europe. Valoris solutions serve our needs regarding both prepaid cards and financial services for our clients in the United Kingdom, Germany, Spain, Italy and, recently, Canada. Valoris provides excellent support services and very good foreign languages speakers.”

Post Sales Service Manager

Auto Industry

“We know that our goals are daring, but our strategy to achieve them is to keep a permanent contact with our consumers. We needed a qualified partner for making our customer satisfaction studies and Valoris convinced us that can provide the necessary information. Since 2008, Valoris is our only supplier for conducting these studies and we can say that our company’s positive output is also due to our partnership with Valoris.”

Customer Retention Director

Telecom Industry

“We appreciate the way Valoris manages the Call Center service, their employees attitude in the customer relationship, the flexible approach and, especially the end result. Valoris Center was successful in having a positive impact on our sales performance, which determined us to unfold many other common projects. We recommend Valoris Center as a trusted partner, both for the alternative sales funnels and for developing other BPO services.”

Operations Director

Banking Industry

“We chose to work with Valoris Center due to the positive recommendations that we’ve received and because the company already had a portfolio of clients from the leasing industry, which gave us proof about the effective communication that Valoris has with our target of clients. Thanks to the wonderful results that we’ve had, we’ve managed to develop our project, and we’re looking forward to outsource other BPO services at Valoris.”