Resources | Valoris

Resources

18 September 2019

Valoris Superheroes – Raluca’s story

We are delighted to reveal to you Valoris successful stories’! Today, we’d like to introduce to you one of our superheroes, Raluca, Junior Project Manager. Discover […]
19 August 2019
Externalizare servicii support outsourcing

How to know when it’s the best time for outsourcing customer care support services

The fast development of the business environment has major effects in all industries. Nowadays, companies must react instantly to the market dynamics and become more efficient […]
27 June 2019

How to motivate yourself when working in a call center

Do you remember the last time you’ve contacted a call center? You probably wanted to find out some information or to get help while trying to […]
7 May 2019

Five steps that will help you organize the process of outsourcing customer support services

Outsourcing the customer support services is a strategic decision for companies that want to successfully manage the relationship with their customers, in order for them to […]
14 March 2019

How to plan your Call Center activity for a better performance

In the call center industry, planning the activity is one of the key elements that lead to good results and paying more attention to agents can […]
25 January 2019

Why technology cannot replace the activity of call center agents

Currently, the integration of robots into call center activity, automation and artificial intelligence are among the most debated topics. Thus, in an era of digitalization, it […]
5 September 2018

The strengths and weaknesses of outsourcing customer support services

In the past few years, the customers’ expectations regarding the way communication between them and a company takes place have considerably grown. Today, more than ever, […]
11 July 2018

Gaining experience or pursuing a career in a call center – a step forward towards your professional development

Have you ever thought about starting your career in a call center, but you didn’t know what to expect from this kind of job? You’ve certainly […]
16 May 2018

The biggest challenges in customer service in 2018

The BPO industry is continuously changing, so the companies have to adapt constantly. What is 2018 representing for this area of activity and for the customer […]

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