Resources | Valoris

Resources

14 March 2019

How to plan your Call Center activity for a better performance

In the call center industry, planning the activity is one of the key elements that lead to good results and paying more attention to agents can […]
25 January 2019

Why technology cannot replace the activity of call center agents

Currently, the integration of robots into call center activity, automation and artificial intelligence are among the most debated topics. Thus, in an era of digitalization, it […]
5 September 2018

The strengths and weaknesses of outsourcing customer support services

In the past few years, the customers’ expectations regarding the way communication between them and a company takes place have considerably grown. Today, more than ever, […]
11 July 2018

Gaining experience or pursuing a career in a call center – a step forward towards your professional development

Have you ever thought about starting your career in a call center, but you didn’t know what to expect from this kind of job? You’ve certainly […]
16 May 2018

The biggest challenges in customer service in 2018

The BPO industry is continuously changing, so the companies have to adapt constantly. What is 2018 representing for this area of activity and for the customer […]
16 May 2018

How to grow professionally while working in a call center without having previous work experience

Having a job in a call center might represent a solid foundation for your future career. After all, who wouldn’t want to work in a place […]
16 May 2018

How to get a summer job while benefiting from a flexible work schedule?

There are plenty of job opportunities in the call center industry. And if you speak well a foreign laguage, this job can be the perfect start […]
16 May 2018

Which feelings you experiment when working in a call center?

Working in a call center, like anywhere else, has its particularities. There are a lot of rumors about how it is to work in a call […]
16 May 2018

Which are the most important trainings when working in a call center?

The call center world is full of challenges, but once you’re caught up in the process you’ll start to like it. So the moments and the […]

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