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Inbound Call Center Services

Inbound contact center

The inbound call center service offers your company well trained agents, ready to answer your customer’s calls in a professional manner, in order to bring satisfaction to your customer interaction process. The performance of the inbound call center service is determined by short waiting times, offering a resolution in the very first call, and a dialogue focused on the customer’s particular needs.

An informed customer is a happy customer

The Infoline service allows you to offer up to date information about the company’s services, the promotions or the programs that you develop, and also to evaluate the success of the actions you conduct. Valoris has a team of representatives trained to take the customer calls and answer their questions regarding your services and products. The service can be activated for any communication channel.

Order Handling – Don’t miss any sale!

The order handling service offers support for converting the customers’ interest into sales, by taking, registering and processing the sale requests from customers. Valoris team takes, via the agreed communication channels, the customers’ and prospects sale requests. We provide agents with E-commerce, tele-shopping and direct mailing proven experience, according to your needed timetable, or with 24/7 availability.

Take care of your customers!

Customer Support is the service dedicated to interact with customers by handling the information requests, support requests and customer complaint assistance. The service benefits from the support of the multiple communication channels, depending on your type of business and your customers’ needs.

Efficientize communication with customers!

The live chat support is a rapid, efficient and up to date solution for assisting the customers. The live chat support allows the companies to offer the customers prompt answers and immediate resolutions. Valoris provides agents with experience in online communication, and allows you to focus on developing your business, while benefiting of a dynamic and modern customer support solution.

Call Center Overflow – Be in permanent contact with your customers!

When the high volume activity exceeds your personnel capacity to handle and resolve the requests, Contact Center Overflow is the optimal solution for offering a positive customer support experience and for building a long-term collaboration with your customers. The Contact Center Overflow service takes in extended work schedule of up to 24/7, the overflow of calls, emails, chats and faxes, directing them to a team special trained to promptly and professionally answer the customers’ requests.

Up & Cross Selling – Maximize the return of your investment

Valoris takes on the effort of increasing the sales volume for existing customers, allowing your sales team to put their efforts into winning new customers. By correlating key features of your company’s products and services and the structure of your customer base, our agents provide your customers with the products and services that best fit their specific needs.

Virtual Assistant – Administrative solutions or office management

The virtual assistant service is the best choice when you need help managing the administrative tasks, but the costs and logistic effort are not justified. Valoris has a team of experienced administrative and office management specialists. With this service, you will only pay for the productive time of your designated assistant. The service is available 24/7, and can be adapted, according to your work schedule. The virtual assistant service involves  all communication channels: telephone, email, fax, SMS, chat, co-browsing.