A healthy customer experience
In the unique industry of healthcare trends and requirements are frequently changing. The customer experience in the medical sphere must be provided by trained professionals, with the ability to offer empathy and provide 100% accurate information.
Our healthcare background consists in countless services and integrated solutions, such as: medical info lines, appointments services, call forwarding and escalation, lead generation and many more. We also have a specific set of skills for clinic studies (trials or observational), such as setting reminder calls and SMS for patients involved into the studies, collecting feedback on possible side effects, managing and monitoring the enrolment process.
Our healthcare specialists are periodically trained on specific skills, adapted to the projects and markets we serve. Your operations will be safely performed by HIPAA certified staff, for example, or employees with pharmacovigilance instruction.
Patients have many choices to make, so customer satisfaction matters, and it is not only limited by the service itself. They are customers and they will evaluate how easy it is to make an appointment or get information before visiting a specialist and be willingly to offer feedback after the visit.