Since becoming part of Mplus Group, we have been actively integrating our expertise, people, and capabilities into a broader international organization, unlocking new opportunities for growth, collaboration, and long-term development.
This integration marks an important milestone in our journey. While we remain the trusted partner our clients and colleagues know today, we are now part of something bigger: a company built on operational excellence, technology, and a clear vision for the future of customer experience.

As part of Mplus, the Tech vertical of BOSQAR INVEST, we have already gained access to broader expertise, advanced capabilities, and a network of professionals operating across multiple markets. At the same time, we bring to the group what has defined Valoris for the past 20 years: deep operational knowledge, strong execution, talented people, and a commitment to delivering meaningful outcomes for our partners.

Turning integration into opportunity
The integration process is progressing well, and the collaboration between teams is already creating new opportunities to learn, scale, and improve.
For our clients, this means continuity, stability, and access to a broader set of capabilities. For our colleagues, it means new opportunities for development, collaboration, and growth within an international environment.
But this transition is about more than organizational change.
It is also about a new way of thinking about customer experience.

Introducing Experience Intelligence
June marks an important moment for Mplus, as the group introduced Experience Intelligence: a model built on the belief that the future of customer experience will not be driven by technology alone, nor by execution alone, but by the combination of operational expertise, human insight, and intelligence working together.

The future belongs to organizations that can bring these worlds together.
As a member of the Mplus family, Valoris fully embraces this direction. It reflects many of the values that have guided our growth over the last 20 years and provides a powerful framework for the next stage of our evolution within the group.

Technology is an important part of this model, but it is not the starting point. The starting point is operational understanding. Technology becomes valuable when it strengthens decision-making, improves execution, enables real-time intelligence, and helps people create better outcomes.

This perspective is increasingly important as organizations must now look beyond traditional service metrics and focus on broader business impact: revenue growth, customer loyalty, operational efficiency, and long-term value creation.

Looking ahead
As we continue our integration journey, we are excited to become part of this vision and contribute to its development.
Over the coming months, our transition towards Mplus will continue. While our name will evolve, our commitment remains unchanged: helping our partners grow through expertise, accountability, continuous optimization, and a deep understanding of customer experience.

This is not simply a change of brand.
It is the next step in our evolution.
And we are proud to take it together with our colleagues, clients, and partners.

2025 surprised us with many beautiful memories, and since it’s time to look back, here are some moments that marked this year at Valoris:

The launch of SURE

We started the year with a new service: we launched and implemented SURE, a unified, fully integrated telephony and chat system that directs inbound calls to alternative support channels via live chat (the preferred channel being WhatsApp Business). This allows us to manage large call volumes more efficiently, while improving CSAT (customer satisfaction) and ESAT (employee satisfaction).

Spring fair at Valoris headquarters

We organized a Spring fair at Valoris headquarters in Bucharest, together with our friends from Căsuța Speranței in Pantelimon, a day center for children from disadvantaged families, with whom we have had a partnership for several years. Our little friends visited us in March, and our colleagues bought the Romanian spring symbols “mărțișoare” made by the children.

Career fair

We participated in the spring edition of “Angajatori de Top”, the leading local career fair, where we interacted with those interested in joining the Valoris Community, offered prizes, and received an impressive number of CVs.

Valoris in the Clutch Top 100

We found out that we are among the TOP 100 fastest-growing companies, a distinction awarded by the Clutch platform this spring.

Anniversaries of Valoris, Valoris Serbia, and Valoris Vâlcea

We celebrated 19 years of Valoris in Romania and 3 years on the Serbian market. Also in 2025, we celebrated 11 years since the establishment of the Valoris headquarters in Vâlcea.

Mplus

In April, Mplus, the BPTO division of the BOSQAR INVEST group and European leader in business process and technology outsourcing, announced that it was strengthening its position in the European market through the acquisition of Valoris.

Events for students and graduates

In May, we participated in events dedicated to students and graduates, organized by the University of Bucharest and the ARCCA campus, where we had the opportunity to discuss career beginnings with interested young people.

June 1 at “Căsuța Speranței”

June was the perfect opportunity to pay another visit to “Căsuța Speranței”, where we gifted toys and books donated by our colleagues from the Valoris Community.

ABSL Gala

At the ABSL Gala, Valoris won first place in the “Excellence in Business Leadership” category for the project “From Familiar to Game-Changing – A Romanian Success Story in Customer Support.” Also, our colleague Albert Tiron, who has been part of the Valoris team for 17 years, was a finalist in the “Colleague of the Year” category. The Association of Business Service Leaders in Romania (ABSL) is the most important organization representing the business services sector in Romania.

Visit to CERN

The Valoris team visited CERN headquarters for a workshop focused on our collaboration and exchange of perspectives.

ECCCSA Finalists

In 2025, we submitted four nominations to the European Contact Centre & Customer Service Awards (ECCCSAs), the most prestigious competition in our field, and found ourselves on the list of finalists in all these categories:

Best Cross-Functional Collaboration

Best Customer Service Team

Best Multilingual Service

Outsourced Contact Center of the Year

Graia

We introduced Graia to our portfolio of solutions, a platform that uses Agentic AI to transform customer and employee experience.

Anniversary at Căsuța Speranței

We were delighted to participate in the 5th anniversary of Căsuța Speranței. This event made us reflect fondly on our collaboration and on how much we can learn from children every time we have the opportunity to meet them.

Furniture donation for educational institutions

The Aura Ion Association, which we thank for its dedication and constant involvement in supporting communities in Romania, is an important partner for Valoris. Together, we have carried out impactful actions in previous years, and 2025 was no exception. In November, Valoris donated over 100 pieces of furniture to schools in Grădinari and Măgurele, helping to improve learning conditions for students.

ECCCSA Award

At the European Contact Centre & Customer Service Awards (ECCCSA) gala held in London, we won Bronze in the Best Multilingual Customer Service category, consolidating Valoris’ position as a European multilingual BPO provider.

With a vast portfolio of foreign languages and experience in multiple industries, the Valoris team climbed onto the European podium again this year.

Valoris Community Celebration

We ended the year together with the Valoris Community with an evening full of dancing and good cheer, celebrating a year full of achievements.

We conclude with gratitude another successful year at Valoris. We would like to thank our partners who have placed their trust in us and our colleagues in the Valoris Community, without whom these achievements would not have been possible. We look forward to the new year and are ready for more moments that are just as wonderful.

Valoris has been awarded 1st place in the “Excellence in Business Leadership” category for our project “From Familiar to Game-Changing – A Romanian Success Story in Customer Support”. The award was presented at the 10th edition of the ABSL Gala, a leading event celebrating innovation in the local business services industry.

The recognition highlights our essential role in migrating the support system of a global delivery platform in 2024, following a major acquisition. By successfully supporting this transition within a 24/7 live operations environment, our team not only met deadlines but also exceeded expectations, ensuring excellent experience for platform users.

Winning first place for this accomplishment reflects our passion, adaptability, and proactive mindset—qualities that define who we are at Valoris. More than an award, it’s a shared success, a confirmation to the strength of our people and the leadership they demonstrate when it matters most.

At Valoris, we are proud to be a BPO provider that:

• Manages international accounts with care and precision
• Innovates in fast-paced environments
• Stays resilient in the face of challenges
• Leads with confidence and responsibility
• Invests in developing people, empowering every employee to grow and succeed

This achievement belongs to every member of our team. It’s a milestone we carry forward as we continue to set new standards in the industry.

Looking for multilingual customer support backed by award-winning expertise? Make it happen with Valoris! Contact us now!

We are grateful for the Valoris team and for the genuine dedication of each colleague. In the coming period, we invite you to discover some of the stories of those who began their professional journey with us. Today, we introduce you to Maria Vintilă, who holds the role of Junior Organizational Development Specialist. Maria is a true example of dedication and perseverance, playing an essential role in the growth of our team. Through her energy, enthusiasm, and continuous eagerness to learn, she inspires us every single day.

We’re proud to have her on our team and we wish her continued success! 🌟

1. Tell us one thing that, if you had known it on your first day, would have made everything easier.

It would have been much easier for me if I had known that I didn’t need to have all the answers from the start and that it’s okay to ask questions when I’m unsure. I’ve been lucky to have a wonderful team and I’ve always felt their support, but in the beginning, I thought that asking questions might make me seem unprepared or that I might be bothering others. Later, I realized that questions are welcomed and that’s exactly how you learn.

2. If you could swap roles with someone at Valoris for one day, what would you do and why?

I would switch roles with someone from the marketing team because that’s the field I studied and the one I’m most passionate about.

3. Have you learned something new or surprising about yourself since starting at Valoris? What is it?

Yes, I’ve discovered that I’m much more resilient than I thought. In the beginning, every challenge—whether it was a difficult customer or a change in procedures—seemed hard to handle. Over time, I realized that I can manage them, ask for help when I need it, and learn from every situation.

4. What would you say to someone who’s hesitant to apply for a customer service role?

I would tell them that it’s a perfect opportunity to grow on a personal level. You learn how to communicate effectively, listen actively, and manage your emotions. It’s not an easy job, but from my perspective, it’s a role that truly strengthens you.

5. If you had to describe your energy at Valoris using three emojis, which would they be?
 ☕✨💭

Maria is one of the people who help strengthen the Valoris Community — a workplace where every colleague receives support and has the opportunity to grow. If you’d like to be part of our community, check out our current job openings here: https://www.valoris.ro/cariere.html

We are proud of the Valoris team and the dedication of each member, and in the coming period, we are excited to introduce some of our colleagues for whom Valoris represents their first job. We continue with Andreea Tuică, who started her professional journey with us and, through her involvement as an HR Analyst, is an essential pillar of the team. With passion and adaptability, Andreea inspires us every day with her constant growth.

We’re proud to have her on our team and we wish her continued success! 🌟

1. Tell us one thing that, if you had known it on your first day, would have made everything easier.

That every step, no matter how small, matters in your evolution. If I had known how much I could learn from each day and how much support I would receive from the team, I would have relaxed sooner. Instead of worrying, I would have enjoyed the beginning more.

2. If you could swap roles with someone at Valoris for one day, what would you do and why?

I would love to take on the role of a trainer. I think it’s a beautiful combination of sharing knowledge and inspiring people. I believe it’s a position where you can positively influence many professional journeys.

3. Have you learned something new or surprising about yourself since starting at Valoris? What is it?

Yes, I discovered that I have a great capacity for adaptability. I’ve gone through four different projects, and each has challenged me in unique ways. I’ve learned to be more organized, calmer, and to look at situations from different perspectives. Now, in the HR department, interacting with people remains my strong point.

4. What would you say to someone who’s hesitant to apply for a customer service role?

I would tell them that it is one of the best professional training schools. Customer service teaches you patience, empathy, communication, and emotional management. And if you have the desire to evolve, it’s definitely the right place to take the first step.

5. If you had to describe your energy at Valoris using three emojis, which would they be?
😊📞💯

Anca is one of the people who help strengthen the Valoris Community — a workplace where every colleague receives support and has the opportunity to grow. If you’d like to be part of our community, check out our current job openings here: https://www.valoris.ro/cariere.html

We are proud of the Valoris team members, of their professionalism and dedication, and we are happy to introduce you, over the coming period, to a few colleagues for whom Valoris represents their very first workplace.We’re starting with Anca, who began her career with Valoris and is now one of the key members of our community. With great passion for what she does, Anca inspires us every day through her dedication and involvement.

Last year, her hard work and commitment were recognized at the Romanian Contact Center Awards, where she was awarded Best Team Manager – a well-deserved achievement!

We’re proud to have her on our team and we wish her continued success! 🌟

1. Tell us one thing that, if you had known it on your first day, would have made everything easier.
One thing that would’ve made my first day easier would have been knowing that asking questions is not only accepted but encouraged. When you’re unsure or unclear about something, no one judges you. Even more, people are here to guide and support you, and knowing that would have boosted my confidence from the beginning.

2. If you could swap roles with someone at Valoris for one day, what would you do and why?
If I could swap roles for a day, I’d choose a leadership position. I’d love to better understand how to manage a large team and the responsibilities that come with that. I’d like to see how major decisions are made, how people are motivated, and what challenges leadership involves.

3. Have you learned something new or surprising about yourself since starting at Valoris? What is it?
I’ve learned a lot about myself since joining Valoris, but the most surprising thing was discovering how much I enjoy working in a team and having a positive impact on those around me. I’ve learned that I can be patient, that I can motivate others, and that I can be there for people. These weren’t skills I had in the beginning, and I’m truly grateful for the chance to develop them.

4. What would you say to someone who’s hesitant to apply for a customer service role?
If someone is hesitant about applying for a customer service role, I’d tell them to give it a try. While it might seem challenging at first, it’s a great opportunity to learn how to communicate effectively, be empathetic, and improve your problem-solving skills. It’s also a field where you can grow quickly and learn a lot — both professionally and personally.

5. If you had to describe your energy at Valoris using three emojis, which would they be?
💼 – Professionalism, dedicated work
🤝 – Collaboration, teamwork
🌟 – Growth, success, and continuous evolution

Anca is one of the people who help strengthen the Valoris Community — a workplace where every colleague receives support and has the opportunity to grow. If you’d like to be part of our community, check out our current job openings here: https://www.valoris.ro/cariere.html