We are proud of the Valoris team and the dedication of each member, and in the coming period, we are excited to introduce some of our colleagues for whom Valoris represents their first job. We continue with Andreea Tuică, who started her professional journey with us and, through her involvement as an HR Analyst, is an essential pillar of the team. With passion and adaptability, Andreea inspires us every day with her constant growth.

We’re proud to have her on our team and we wish her continued success! 🌟

1. Tell us one thing that, if you had known it on your first day, would have made everything easier.

That every step, no matter how small, matters in your evolution. If I had known how much I could learn from each day and how much support I would receive from the team, I would have relaxed sooner. Instead of worrying, I would have enjoyed the beginning more.

2. If you could swap roles with someone at Valoris for one day, what would you do and why?

I would love to take on the role of a trainer. I think it’s a beautiful combination of sharing knowledge and inspiring people. I believe it’s a position where you can positively influence many professional journeys.

3. Have you learned something new or surprising about yourself since starting at Valoris? What is it?

Yes, I discovered that I have a great capacity for adaptability. I’ve gone through four different projects, and each has challenged me in unique ways. I’ve learned to be more organized, calmer, and to look at situations from different perspectives. Now, in the HR department, interacting with people remains my strong point.

4. What would you say to someone who’s hesitant to apply for a customer service role?

I would tell them that it is one of the best professional training schools. Customer service teaches you patience, empathy, communication, and emotional management. And if you have the desire to evolve, it’s definitely the right place to take the first step.

5. If you had to describe your energy at Valoris using three emojis, which would they be?
😊📞💯

Anca is one of the people who help strengthen the Valoris Community — a workplace where every colleague receives support and has the opportunity to grow. If you’d like to be part of our community, check out our current job openings here: https://www.valoris.ro/cariere.html

We are proud of the Valoris team members, of their professionalism and dedication, and we are happy to introduce you, over the coming period, to a few colleagues for whom Valoris represents their very first workplace.We’re starting with Anca, who began her career with Valoris and is now one of the key members of our community. With great passion for what she does, Anca inspires us every day through her dedication and involvement.

Last year, her hard work and commitment were recognized at the Romanian Contact Center Awards, where she was awarded Best Team Manager – a well-deserved achievement!

We’re proud to have her on our team and we wish her continued success! 🌟

1. Tell us one thing that, if you had known it on your first day, would have made everything easier.
One thing that would’ve made my first day easier would have been knowing that asking questions is not only accepted but encouraged. When you’re unsure or unclear about something, no one judges you. Even more, people are here to guide and support you, and knowing that would have boosted my confidence from the beginning.

2. If you could swap roles with someone at Valoris for one day, what would you do and why?
If I could swap roles for a day, I’d choose a leadership position. I’d love to better understand how to manage a large team and the responsibilities that come with that. I’d like to see how major decisions are made, how people are motivated, and what challenges leadership involves.

3. Have you learned something new or surprising about yourself since starting at Valoris? What is it?
I’ve learned a lot about myself since joining Valoris, but the most surprising thing was discovering how much I enjoy working in a team and having a positive impact on those around me. I’ve learned that I can be patient, that I can motivate others, and that I can be there for people. These weren’t skills I had in the beginning, and I’m truly grateful for the chance to develop them.

4. What would you say to someone who’s hesitant to apply for a customer service role?
If someone is hesitant about applying for a customer service role, I’d tell them to give it a try. While it might seem challenging at first, it’s a great opportunity to learn how to communicate effectively, be empathetic, and improve your problem-solving skills. It’s also a field where you can grow quickly and learn a lot — both professionally and personally.

5. If you had to describe your energy at Valoris using three emojis, which would they be?
💼 – Professionalism, dedicated work
🤝 – Collaboration, teamwork
🌟 – Growth, success, and continuous evolution

Anca is one of the people who help strengthen the Valoris Community — a workplace where every colleague receives support and has the opportunity to grow. If you’d like to be part of our community, check out our current job openings here: https://www.valoris.ro/cariere.html

We are thrilled to announce that we have been named among the Top 100 Fastest-Growing Companies for 2023-2024 by Clutch, a global marketplace for B2B service providers. This recognition underscores our progress in the BPO industry. In 2024, we achieved record-breaking growth, driven by a significant increase in revenue from both new clients and expansion within our existing portfolio.

Clutch, a respected name in the B2B services space, evaluates companies based on revenue growth, client satisfaction, and performance metrics. For us, being part of this group reflects our ability to provide exceptional service and continuously adapt to the ever-evolving needs of our clients.

Why this recognition matters to us

Being featured in the Clutch 100 list reflects our team’s dedication and hard work. As a multilingual BPO company, we’ve always been driven by the mission to offer unparalleled customer experiences, by delivering high-impact solutions.

We are proud of our team’s achievements, as they are the driving force behind our ability to deliver exceptional customer experiences. Clutch’s endorsement not only validates our progress but also proves we offer reliable, scalable customer service solutions that help our partners thrive in today’s competitive landscape. At the heart of our success is a strong, dynamic team, and we place great emphasis on developing future leaders within our organization. By building a robust internal talent pipeline, we ensure our workforce remains agile and adaptable, driving long-term sustainability and continuous innovation.

Looking ahead

As we celebrate this incredible recognition, we remain focused on the future. We continue to strive for excellence in 2025 and look forward to the new opportunities and challenges that lie ahead. Our commitment to providing exceptional multilingual services will drive our growth, and we’re excited to further our impact on the industry.

A heartfelt thank you to our partners for their unwavering support and trust in us. Together, we will continue to drive success and growth.

Denisa joined our company in September 2024 as a Customer Service Agent. Denisa has a deep passion for both preparing and savoring food. She absolutely loves reading dramas and science fiction, and takes great pleasure in driving. We invite you to learn more about her in the interview below.

What do you think we should know about you? Tell us a few details to get to know each other better.

I am a simple, punctual, and serious person who values continuous learning and teamwork. I adapt easily and enjoy contributing in a calm and efficient manner.

What are your plans for the future?

Igraduated from the Faculty of Food Engineering and am currently pursuing two master’s degrees.

My plans for the future focus primarily on professional development and advancing this aspect as much as possible.

What was your dream as a child?

To become a teacher.

What hobbies do you have in your spare time?

In my spare time, I really enjoy cooking and eating. More over, I love reading dramas/sci-fi and I enjoy driving.

Do you guide your life by a motto? If so, what is it?

“You were loved when you were born. You will be loved when you die. In between, you have to manage!”

When did you join the Valoris team?

On September 9, 2024.

How has the Valoris experience been for you so far?

So far, my experience at Valoris has been both uplifting and motivating. I enjoyed being an agent on the riders’ vertical, where I learned a lot about communication, empathy, and working under pressure. Currently, I am in my new role as QA, and although I’m still at the beginning, I feel excited about the opportunity to learn and contribute in a different way. Additionally, the team is very supportive and positive, which provides me with an ideal environment for continuous development. I appreciate every day I get to spend with them.

What do you like most about us?

Engagement—I really love the team atmosphere, the way everyone is willing to help and support you to achieve the best possible results.

Finally, what advice do you have for your Valoris colleagues?

My advice for my colleagues at Valoris would be to always remain curious and open to learning, even when things get tough. It’s important to ask for help when needed and to understand that every step forward, no matter how small it may seem, counts when you’re determined to succeed.

Ioana is one of the people who contributes to strengthening the Valoris Community, a work environment where every colleague benefits from support from others and has the opportunity to grow. If you want to be part of our community, check out the available job opportunities now: https://www.valoris.ro/cariere.html

Ioana joined our company in August 2023, as a Customer Service Agent. Some of her hobbies include reading and listening to podcasts, which help her evolve and become a better version of herself every day. We invite you to learn more about her in the interview below.

What do you think we should know about you? Tell us a few details to get to know each other better.

I have extensive experience working with people, as I am passionate about numerology, astrology, and continuous learning. I am a morning person, and I enjoy reading books whenever I have time. Since childhood, I have aimed to help people in various ways, and this goal guides my daily activities and choices.

What are your plans for the future?

In the future, I want to continue evolving, deepening my knowledge in the fields I am passionate about. I want to become more involved in supporting those around me, helping them better understand their path and improve their lives. I aspire to continue growing personally, learning from each experience, and finding a harmonious balance between all aspects of my life.

What was your dream as a child?

When I was a child, my dream was to help people better understand their lives and overcome their challenges. I wanted to make a difference in the world around me and bring a positive impact through my knowledge and support. This dream has always guided me and still influences my choices and passion for learning and helping others.

What hobbies do you have in your spare time?

I enjoy reading books and listening to podcasts about personal growth and how we can become better versions of ourselves every day. These activities inspire me and provide new perspectives on life and on how I can contribute to positive change.

Do you guide your life by a motto? If so, what is it?

Treat others as you would like to be treated, because respect and empathy create harmony in the world.

When did you join the Valoris team?

I joined the Valoris team on the beautiful day of August 28, 2023.

How has the Valoris experience been for you so far?

It has been a wonderful experience. I have met new people, and the connection with my colleagues has been special, I engaged in valuable friendships. I am grateful for all the support offered by my colleagues and team leaders, who helped me integrate and grow professionally in such a supportive environment.

What do you like most about us?

I love the atmosphere of support and collaboration. Here, I have met people who are dedicated and eager to learn from each other, and this environment of trust and respect motivates me to grow and constantly evolve. I also appreciate that I am encouraged to contribute and bring value to the team’s success. 

Finally, what advice do you have for your Valoris colleagues?

A piece of advice I would give to my colleagues is to always focus on learning and to be patient with ourselves and others. Each day brings new lessons, and support and collaboration are the keys to success. Let’s be open to feedback and remember that together we are stronger.

Ioana is one of the people who contributes to strengthening the Valoris Community, a work environment where every colleague benefits from support from others and has the opportunity to grow. If you want to be part of our community, check out the available job opportunities now: https://www.valoris.ro/cariere.html