As a leading player in the outsourcing industry with over 18 years of experience, Valoris Center continues to raise the bar in delivering exceptional customer service. This year, we proudly participated in the prestigious European Contact Centre & Customer Service Awards (ECCCSA), one of the largest and longest-running awards programs in Europe, recognizing the companies that are truly transforming the customer service landscape. With every participation in the ECCCSAs, we reaffirm our commitment to excellence and our continued mission to provide the best possible service to every customer.

ECCCSA 2024: Celebrating Industry Leaders

European Contact Centre & Customer Service Awards (ECCCSA), held annually, is a platform that acknowledges the best organizations across Europe in various aspects of customer service, from innovation to customer experience. With companies from 36 countries participating, the awards recognize outstanding achievements in the customer contact industry, highlighting those who are pushing the boundaries of service and performance.
This year, Valoris Center had the honor of being a finalist in three key categories: Best approach to supporting vulnerable customers, Best customer experience, and Outsourcing contact center of the year. Each of these nominations showcases our commitment to professionalism and customer-first solutions, making our participation in ECCCSA 2024 a source of great pride.

Best approach to supporting vulnerable customers

Being recognized in the Best approach to supporting vulnerable customers category is particularly meaningful to us. At Valoris Center, we deeply believe that every customer matters, and we go above and beyond to provide compassionate, empathetic support to those who need it most. Vulnerable customers face unique challenges, and we are dedicated to ensuring they receive the care and attention they deserve.
This nomination reflects not only our dedication to service but also the hard work of our team, who approach each interaction with empathy, understanding, and a genuine desire to help. We are proud to be recognized for our efforts, and this acknowledgment motivates us to continue making a positive impact on the lives of our customers.

Best customer experience: a proud tradition

In the Best customer experience category, we are particularly excited to be finalists once again. Valoris Center has been honored to win this award in previous years, and it is always a privilege to be recognized for delivering top-tier experiences that go beyond customer expectations. We continuously improve our strategies and use new technologies to ensure every customer interaction is memorable and effective.
Our passion to delivering exceptional customer experiences is at the core of everything we do, and our participation in this category shows our dedication for providing excellent service at every touchpoint.

Outsourcing contact center of the year: showcasing our best initiatives

In the Outsourcing contact center of the year category, we had the privilege of showcasing our best practices and successes to the judges who visited our headquarters in Bucharest. Presenting our efforts in this category was an incredible experience, as it allowed us to demonstrate how our approach to outsourcing drives efficiency, growth, and customer satisfaction.
We are thrilled to be finalists in such a prestigious category, and it was an honor to share our journey with the judges. We take great pride in highlighting our team’s dedication and hard work over the past year.

A journey for excellence

Our participation in the ECCCSA 2024 follows a strong tradition of success at the awards. In 2023, we won Bronze for Best Supporting Team (QA Operations Team) and we were highly commended in categories such as Best cross-functional collaboration and Best BPO partnership with Toyota Romania. In 2022, we won bronze for Best customer experience and were highly commended for Best flexible working approach and Giving something back.
As we await the final results on November 26, 2024 in London, we remain focused on delivering outstanding service and making a difference in the lives of our customers.

Recently, we celebrated “Top 3 Readers on the Booster platform” at Valoris, an initiative through which we reward the top 3 colleagues who have read the most over the past 12 months.

Our winners are Teodora Tiron, Gabriel Stan, and Cezara Ciobotaru. We are extremely proud of them and the consistence they show in their personal development through reading.

At Valoris Center, we continuously encourage the professional and personal development of our team, and the Bookster benefit is a clear example of this commitment. We strongly believe that reading is an essential tool for intellectual and emotional growth, and by providing access to a wide range of books, all our colleagues have the opportunity to explore new ideas, get inspired, and improve their skills.

Now, let’s return to our top, as we invite you to get inspired by the most active readers at Valoris Center. We talked to them and found out their favorite books and genres, and at the end, we asked them for some recommendations.

Let’s start with Cezara:

What is your favorite book on the Bookster platform, and what captivated you about its story?

One of the hardest questions in the world. 😊 There are many books that I enjoyed immensely, each is special in its own way and takes you on a unique journey. A book I read recently and liked a lot is “The Light We Carry” by Michelle Obama. It is a book that challenges you to seek answers to the essential questions of life, to reflect on change and challenges, to identify your sources of joy, and to live with courage, as “In the light, we become bolder.” “When we can recognize the light within us, we become able to use it.”

What literary genre do you prefer to read most often, and what has drawn you to this genre over time?

I prefer to read mystery and psychology books most often and balance them constantly to keep my enthusiasm and have a well-rounded reading experience. Mystery books are like Netflix series; I can’t put the book down until I reach the conclusion, no matter how many “seasons” it has. 😊 Behavioral psychology, on the other hand, offers a deep understanding of people’s motivations, emotions, and actions. The human mind is fascinating and complex, and exploring it helps me discover how various experiences and environmental factors influence our behavior. These readings offer valuable perspectives on interpersonal relationships and how we can improve communication and mutual understanding.

What collection of books do you recommend to your colleagues at Valoris, and why do you think it would be an inspiring choice for them?

For Mystery:

– “Fjällbacka” series by Camilla Läckberg: This series of Scandinavian crime novels combines complex intrigues with the picturesque landscapes of Sweden, offering a captivating and suspenseful read.

– “Cormoran Strike” by Robert Galbraith (J.K. Rowling): The adventures of detective Cormoran Strike are full of complicated mysteries and well-drawn characters, making these books hard to put down.

– “Millennium” by Stieg Larsson: This is a fascinating series that explores themes like corruption and abuse of power, while also offering an unforgettable story through its complex and well-developed characters.

For Psychology:

– Books by Malcolm Gladwell: Gladwell is known for his unique way of exploring and explaining social and psychological phenomena. Books like “Blink,” “Outliers,” and “The Tipping Point” are full of fascinating insights.

– Books by Irvin D. Yalom: Yalom is a renowned psychotherapist and author whose works, like “When Nietzsche Wept” and “The Gift of Therapy,” offer deep insights into human psychology and interpersonal relationships.

– Books by Gáspár György: If you prefer Romanian authors and a more familiar cultural approach, Gáspár György is an excellent choice. His works address themes of personal development and relationships, offering valuable and applicable perspectives in everyday life.

Let’s continue with Gabriel:

What is your favorite book on the Bookster platform, and what captivated you about its story?

My new favorite book that I recently finished is “Homo Deus” by Yuval Noah Harari. The book follows the development and advancement of new technologies and focuses mainly on the disappearance of classical problems like diseases, hunger, and war, which have been replaced by the loss of self-meaning, validity, and humanity, and the possibility of biological engineering, which could lead to the emergence of “gods,” people beyond our physical and mental capacities, who could replace us, just as Homo Sapiens led to the extinction of other Homo species.

What literary genre do you prefer to read most often, and what has drawn you to this genre over time?

My favorite literary genre is the scientific genre, but I also have a soft spot for fiction or classic stories/fables. My most recent two readings were “On the Origin of Species” by Charles Darwin, followed by “Fram, the Polar Bear” by Cezar Petrescu. It’s a duality that I greatly enjoy in reading, from works and specialized readings in very real fields to fantastical stories in distant worlds. The next two books I plan to read are “21 Lessons for the 21st Century,” the third book in Yuval Noah’s trilogy, followed by the “Hunger Games” series, which I have already purchased.

What collection of books do you recommend to your colleagues at Valoris, and why do you think it would be an inspiring choice for them?

For those passionate about psychology, I recommend “The Wisdom of Psychopaths,” “The Good Psychopath’s Guide to Success,” and “Psycho” by Kevin Dutton. For those interested in science and sociology, I recommend the trilogy written by Yuval Noah Harari. For fans of manga, light novels, or anime, I wholeheartedly recommend series like “One Piece,” “Chainsaw Man,” and “Jojo’s Bizarre Adventure,” both the written versions and the shows.

Our top concludes with Teodora:

What is your favorite book on the Bookster platform, and what captivated you about its story?

“All the Light We Cannot See” by Anthony Doerr is a book I had wanted to read for a long time. It is a story about life, pain, war, and overcoming obstacles. The action takes place 90% during World War II and presents, in parallel, the life of Marie Laure LeBlanc, a blind French girl, the life of Werner Pfenning, a German orphan passionate about technology and radios, and the story of a cursed diamond. The three stories unfold in parallel, against the backdrop of war, pain, but also hope, and intertwine on a fateful day in a small town in France on the ocean’s edge.

Marie Laure is my favorite character in the novel. I could never imagine what it must be like to lose one’s sight, but she seemed truly remarkable to me. Her strength from the beginning to the end of the novel is exceptional. Despite her handicap, she manages to see the world in such a beautiful way, which is truly impressive. The ending, regarding her, clearly shows that people are capable of anything when they set their minds to it.

What collection of books do you recommend to your colleagues at Valoris, and why do you think it would be an inspiring choice for them?

– “Siddhartha” by Hermann Hesse: The journey of a man who starts out being “perfect” and how he realizes that the absolute means something entirely different. I’m sure you’ll like it.

– “The Elementary Particles” by Michel Houellebecq: The way two brothers raised by different people end up having completely different lives yet similar problems. Very insightful for what parenting and raising a future adult mean. Bonus: at the end, there is a very cool described utopia.

Bookster is just one example of how Valoris Center invests in the development of the team. We encourage all colleagues to take advantage of this opportunity.

Reading is not just a pleasant activity but also a way to develop our creativity, empathy, and problem-solving skills. Every book read is a step forward in our journey of learning and self-improvement.

In April of this year, Valoris Center celebrated 18 years of excellence in the BPO market! This symbolic age marks the maturity and achievements of a dedicated and passionate team. Over these years, we have grown and developed together, strengthening our market position and building solid relationships based on trust and professionalism. To celebrate this special moment, we organized a series of events and activities aimed at bringing colleagues closer together.

Among these, two competitions were in the spotlight: “Valoris is Calling You!” and “Employee Recognition Awards.”

“Valoris is calling you!”: A Competition of Knowledge and Enthusiasm

We launched the “Valoris is Calling You!” contest to celebrate this special anniversary. The competition was interactive, involving colleagues in a fun way. Over 15 days, we randomly called colleagues and asked them questions about our company. Those who answered correctly were rewarded on the spot with prizes!

This initiative was not only a way to celebrate but also to highlight the impressive level of knowledge and dedication of our team. We were pleasantly surprised by the enthusiasm and active participation of our colleagues, once again demonstrating how well we know and appreciate the values and history of Valoris Center. Congratulations to all participants and winners!

“Employee Recognition Awards”: An Initiative that Promotes Excellence and Collaboration

The “Employee Recognition Awards” contest was a special initiative designed to celebrate and acknowledge the remarkable contributions of our colleagues on Valoris’s anniversary.

Our team members could express their appreciation for their colleagues’ work and dedication by completing up to three forms to nominate three colleagues. The nominated individuals received an anonymous notification that they had been entered into the contest and a message of appreciation, reflecting our organizational culture based on the Valoris community spirit.

There were numerous prizes, as those who submitted the most heartfelt nominations received invitations to a highly acclaimed music festival, and the colleagues who made nominations were also among the prize winners.

We congratulate all the winners and thank everyone who participated and contributed to the success of this initiative! We witnessed an extraordinary team spirit and mutual recognition that strengthened and motivated us to continue supporting each other.

A Sweet Celebration at Valoris Center Headquarters

On April 19, Valoris’s birthday, we organized a celebration at the central office in Bucharest, dedicated to our colleagues, where we enjoyed cake and pastries. We relished relaxation and socializing together, thanks to the achievements of these 18 years of success.

The celebration of Valoris Center’s 18th anniversary was a success due to the involvement and enthusiasm of all our colleagues. Over time, numerous specialists dedicated to the outsourcing industry have been formed here who have become professionals and who daily put their talent at the service of customer satisfaction.

Together, we have demonstrated that through collaboration and mutual recognition, we have created a work environment where we have delivered and will continue to deliver professionalism and excellence in BPO solutions, both in Romania and abroad.

The 12th edition of the Valoris Olympics brought together 11 enthusiastic teams for a series of exciting and challenging events. This year’s competition featured six distinct challenges that tested players’ talents, inventiveness, and team spirit. The event took place on Saturday, May 25, in a lively and welcoming environment.

Trial #1: “Fly High”
In this challenge, each team was asked to create a paper plane that and flew it at least 10 meters.

Trial #2: “Transporter”
This challenge assessed the teams’ speed and coordination. Each team had a bucket filled with tennis balls and an empty bucket. The goal was to transfer all the balls from one bucket to the other as quickly as possible.

Trial #3: “Balance Loops”
This challenge required perfect coordination and strong sinergy among team members. The teams tied each other’s legs together to form pairs that had to walk the course formed by the circles while not shifting the circles. Every step had to be carefully planned, and teams had to communicate properly to avoid penalties.

Trial #4: “Keep Moving”
Our teams had to move along a track, and all team members had to step without going off of it.
Even little errors could hinder progress, and this test resulted in the removal of numerous teams from the competition.

Trial #5: “Perpetual Wave”
The remaining competitors in the competition had plenty of water throughout the semi-finals. Each team received an empty container with a ping pong ball inside. The aim was to quickly fill the container with water so that the ball would either fall out on its own or be blown out. Even though the ball could be blown out before the container was completely full, points were only awarded if the container was filled to the brim. In addition, to carry the water, the contestants were given flower pots…. with holes.

Trial 6: “Fast Track”
In the competition’s final round, four teams (Activii, Crocodilii, Ceata lui Pitigoi, and De oplichters) were challenged to construct racing cars using distinct parts. Teams used their resourcefulness and building talents to finish their automobiles on certain platforms. Once finished, the cars were thrown onto the circuit, and the team with the most victories was named the champion.

In the final, the Activii, Crocodilii, De oplichters, and Ceata lui Pitigoi teams delivered a thrilling and strategic performance.

Following a close competition, the final rankings were:

• 3rd place: Activii
• 2nd place: Crocodilii
• 1st place: Ceata lui Pitigoi

This year, we continued a Valoris Center initiative started in 2023 and launched the second edition of the internal contest dedicated to Valoris colleagues, Be part of the change.

Through this competition, we aimed first of all to draw attention to the connection between people and the environment. The Valoris community has always been an active and engaged one, so we have launched a nature challenge for our colleagues.

This year again we wanted to reward activities dedicated to nature, and our community members once again showed responsibility, involvement and proved that we have the power to change for the better.

The theme of our competition was based on the protection of the environment and natural resources, and Valoris colleagues have responded through activities that are already having an impact in the communities our colleagues are part of.

We have chosen this theme because protecting the environment is essential in maintaining an ecological balance. In addition, we are responsible for securing a good quality of life, both for ourselves and for future generations.

Therefore, we invited members of the Valoris community to initiate or participate in an environmental action such as:

– Separate waste by category: PET, glass, cans, cardboard and paper;

– Eco-actions in nature;

– DIY (do it yourself) projects using recyclable materials.

We now invite you to meet the winners of the second edition of the Challenge for Change competition. We congratulate all colleagues who responded to our challenge and let’s find out what kind of activities the winners have carried out to protect the environment in their communities:

Our colleague, Adina, chose to carry out a greening action in a special space for homeless kittens in her town, Constanța. Adina collected litter and recycled it at the same time.

From another part of the country, Adriana demonstrates how she creates some beautiful ornaments from recycled materials, some even suitable for the Easter table. As she says in the video, the challenge doesn’t stop there! Adriana also chose to clean up the playground in front of her apartment block to ensure the safety of her children. So, after the activity was over, she sorted the waste into special recycling bins.

Alexandra, our colleague from the HR department, took part in a planting activity in the community of Gârbovi, Ialomița county. She shares how she has been involved in planting since 2019 and encourages us all to do the same.

Gabriela also chose to tell us how important it is to protect the environment. In the video she gives us some tips and shows us how to recycle properly through the newly implemented programme, RetuRO, the Guarantee Return System (SGR).

Alexandru initiated a greening activity in nature, in his town, Reșita. He chose to clean up the litter-strewn area of Secu Lake.

We congratulate you all for your involvement, thank you for inspiring us and we encourage you to continue protecting the environment!

Watch here the video!