Skip to content

How to motivate yourself when working in a call center

Do you remember the last time you’ve contacted a call center? You probably wanted to find out some information or to get help while trying to solve a problem. Have you felt the energy of the person you’ve talked to? How was it? How important is it for you to receive support from an enthusiastic person?

We all want to speak with someone pleasant, with a good vibe and who truly cares about our problems. But we also know that while working in a call center, the routine and personal problems can stand in the way of being the best version of ourselves. And that might push away the customers.

For this reason, if you work in a call center department, you have to consciously take care of your energy, in order to spread a positive vibe. If you smile, the clients will feel your enthusiasm and they will be more willing to offer you a positive feedback. This will reflect on your evaluation. You will be rated highly and, in time, you will also be financially rewarded. Besides, look at the bigger picture! You’ll be able to do all your tasks in the most professional manner and you will feel awesome doing it.

How? Here’s some ideas that you might find useful.

  1. Decorate your office! Bring to work some pictures or your favourite coffee mug from the very first day. Objects that are dear to you and which tell stories that you remember with joy will make you feel more comfortable. In difficut times, a pleasant work environment will help you be more productive.
  1. Be open minded and always help your colleagues! Give a helping hand to your co-workers without expecting something in return. Good things always come around and doing them will make you feel better. An honest „thank you” and your work mate’s smile could be priceless at times. Besides, the feeling that you’ll get by helping your colleagues will certainly motivate you to do a great job.
  1. Make friends at your workplace! In a call center department you will meet all kinds of people, so you will certainly learn a thing or two from them. And who can help you better than your work mates when you have a busy day at work? Together you can become more productive and a friendly competition is always well received. 
  1. Give yourself a break! Try not to skip breaks regardless of your workload. They will help you relax and charge batteries. You can take a walk outside the office building or you can go to the special areas designed within your company for rest. A few free minutes and a good laugh with your co-workes will energize you and afterwards you’ll be more productive.
  1. Balance your professional and personal life. They are both very important and for this reason it is mandatory to stick to your schedule. Be punctual when you arrive and when you leave work and use your time wisely. Find a way to build your career, but also to spend quality time with your friends and family. Having a balanced lifestyle is fundamental for your well-being.
  1. Plan a holiday after a busy time! Vacation is the most expected time for every employee. Therefore, make the best use of your free days, do not waste them, and plan forward your holiday. Review your department’s activity to see when you can take a break. You’ll truly enjoy your free time and you’ll feel that it is well-deserved.
  1. Learn how to get the incentives that you want! Through hard work you can increase your revenue and you will be really satisfied. If you have great results at your job you’ll definitely receive various financial bonuses and benefits. And you’ll feel really satisfied with the work you’re doing.
  2. Remember why you’re here! If you want some extra money or if you’re looking to start your career, always keep an eye on your goals. Make sure you notice every opportunity that will help you achieve anything you want. If you want a bigger income, make sure you take advantage of every opportunity that arises to increase it. If you want to learn new things, be considerate towards your colleagues and pay attention to the way you interact with them. Everytime you communicate with someone you’ll be able to learn a new lesson for your personal development. If you want to work towards your career, be aware of every step that you need to take and to every new activity that will require more depth. Paying attention to those thing will help you be focused on your goals and to work energeticaly in fullfiling every wish you have.

Being a call center agent is not easy. You always have to be positive and to face the daily challenges with your customers. For most of us the workspace is like a second home. For this reason, your good mood will be influenced by your work environment. If you’ll keep in mind our advice, you’ll certainly arrive each morning to the office smiling and you’ll have a positive attitude everyday. Therefore the communication with customers will improve.

In the end, we’re throwing down a challenge to you. Tell us, have you discovered other ways that complete our tips list? How do you manage to keep a positive attitude and to make things happen?