Outbound Call Center Services
The outbound call center service offers your company a team of well trained agents to initiate calls towards current or potential customers. The purpose of these calls might be increasing the service quality, generating revenue trough sales campaigns or maintaining cash flow trough payment reminder campaigns.
Telemarketing & Telesales
Increase the sales!
The Telemarketing and Telesales outbound services implies direct phone contact between the agent and customer or prospect, in order to promote the products or services, and finalizing the sale. We offer you support in contacting the direct aimed persons and companies, and we professionally promote the advantages and the benefits of your products and services.
Telephone Surveys
Find out the information you need!
With the aid of the Survey service, you can periodically find out information from existing customers or prospects, based on which you can conduct complex analysis to help you increase the sales or your customer’s satisfaction level. The information can be adapted so that you can analyze the results and identify the market trends, as well as the customers’ perception.
Lead Generation & Appointment Setting
Create new sales opportunities!
Identifying the interest of potential customers towards a product or a service, allowing to plan meetings between the sales agents and the prospects that can turn into customers. Valoris agents contact the potential customers, qualifying them according to your requests; they create a specific action model and plan, by request, the acquisition meetings. Then, they transfer all this information to your sales team.
Payment Reminder
Keep the payment flow balance!
The payment reminder service was created and developed to assure the payment flow constancy by decreasing the customers’ late payments. Our agents contact the customers that are late with the bill payments and negotiate new deadlines, pursuing the recovery of the whole amount, in the shortest period of time. We keep a payment timetable and we also monitor the results of the actions.
Loyalty & Retention
Gain your customers trust in the long term!
The Loyalty & Retention service implies proactively contacting the company’s customers, in order to maintain the existent relations in the long term. The costs for personalizing the relationship with the existing customers are significantly lower than attracting new ones, and this is the reason why retaining the existing customers is a priority for any company.
Mystery Shopping
Be assured of the service quality your customers receive!
The Mystery Shopping service monitors the performance of your company’s representatives that connect directly with your customers. The way they interact with the customers represents a solid opportunity for your company’s growth. At the end of the campaign, we provide you with conclusions that will become a premise for a new strategy for sustaining your activity.
