Banking: Dedicated telesales and information campaigns

Retail: infoline & customer support & complaint management

13 May 2018

Predictability, control, structrure, planning! Nothing easier! In a call center you benefit from all the support you need!

16 May 2018

Banking: Dedicated telesales and information campaigns

Building and sign bank (done in 3d)

Banking: Dedicated telesales and information campaigns

About our partner

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Industry: Finance;

Bank having Romanian capital, present on the market since 1991;

It is in top 10 banks in Romania, having an income of 39 million euros and a profit of 8 million euros at the end of 2015;

Owns 150 workstations across the whole country.

Challenge

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Improving our partner’s performance in short time, through sales growth.

Collaboration figures

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70 dedicated agents for the project;

Management team:

4 Team Leaders

1 Project Manager

1 Operations Manager

Monthly managed volumes: 50-70k unique contacts.

Solutions

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Creating a dedicated team with 70 telesales specialists in 3 months, team which managed to exceed the established targets for selling credit cards, consumer credits, refinancing and insurance.

Results

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Disbursed consumer credits: 2.8%;
Approved credit cards: 2.2%;
Overdraft: 3.5%;
Card activation rate as a result of the information campaign: 80%.

Contact us now
We are always up for new challenges

CONTACT

Retail: infoline & customer support & complaint management

Predictability, control, structrure, planning! Nothing easier! In a call center you benefit from all the support you need!

Banking: Dedicated telesales and information campaigns

About our partner

Industry: Finance;

Bank having Romanian capital, present on the market since 1991;

It is in top 10 banks in Romania, having an income of 39 million euros and a profit of 8 million euros at the end of 2015;

Owns 150 workstations across the whole country.

Challenge

Improving our partner’s performance in short time, through sales growth.

Collaboration figures

70 dedicated agents for the project;

Management team:

4 Team Leaders

1 Project Manager

1 Operations Manager

Monthly managed volumes: 50-70k unique contacts.

Solutions

Creating a dedicated team with 70 telesales specialists in 3 months, team which managed to exceed the established targets for selling credit cards, consumer credits, refinancing and insurance.

Results

Contact us nowWe are always up for new challenges

Contact us now
We are always up for new challenges