2007: Start. At first, Valoris took over our client’s inbound surplus activity in the peak periods, ensuring at the same time an extended program for offering those services;

2008: We have developed our collaboration by implementing additional communication channels: e-mail and fax. Thorough this moment, Valoris took over all dispatch activity, directing all operational communication to the departments concerned;

2009 – 2011: We’ve set 5 outbound campaigns for: welcoming, informing, 2nd day survey, collection and telesales;

2012 – 2016: We’ve focused on the back-office activity and other outbound services, as a result of our client’s needs in this area;

2017 – Present: During this time, our focus was on integrating customer support services in our activity, in order to offer solutions for more than 80% of customers from the first contact and to put on additional services to make sure that every interaction with our agents exceeds the customer expectations.