Supporting rapid expansion

Backoffice solution to drive business growth

OUR CUSTOMER

A global delivery platform that expands into new cities and markets and initially manages its back-office operations internally.

However, when our client aimed for a 300% expansion in the areas where they offer services, the need for external support to sustain this growth emerged.

Additionally, an easy integration of new partners was required, alongside maintaining a high level of service quality.

OUR SOLUTION

We implemented a customized and scalable back-office solution to support the onboarding of new partners.

Furthermore, we significantly contributed to process improvements, system integration, provided personalized support to new partners, and our team grew whenever necessary.

RESULTS

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Activated stores
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Stores*
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Growth*

*stores that went through the onboarding process.
*threefold growth in the number of partners during peak expansion phases.

We supported the growth of our client’s partner network by reducing onboarding time, allowing them to benefit from rapid expansion in new markets.

Additionally, we streamlined operations by automating key tasks, resulting in reduced manual workload and high-quality recorded data. Our solution enabled the client to focus on the core activities of their business while we managed the operational tasks.

In the end, we supported a 300% growth in partner locations, and our client did not need to increase their team.

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