The complete CSAT guide

The CSAT advantage in transforming customer experiences

OUR CUSTOMER

At Valoris, we collaborate with internationally renowned brands, creating a significant impact for their customers across various markets and industries.

By implementing CSAT in their customer service, we’ve proven it to be the ideal approach for enhancing the overall customer experience.

Namely, for a partner who is offering financial solutions to companies we provide the call-center service on phone, to people who use benefit cards.

We have identified areas of customer dissatisfaction (discontent regarding the deadline for loading the benefits cards; customers were also unhappy with the information they saw on the platform.)

OUR SOLUTION

Measuring CSAT means making it easier for your customers to express their complaints. If your clients cannot give feedback directly to you, they are more likely to complain to their friends, family, or on social media.

Our partner identified alongside us the challenges that customers were facing, addressed these issues, and increased customer satisfaction regarding the product offered.

RESULTS

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Achieved *
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Score*
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Claim drop*

Metrics explained:

*Achieved = CSAT achievement vs target

*Score = CSAT score

*Claim drop = Decrease of external complaints

 

Integrating CSAT surveys in call center interactions transcends mere data collection; it’s a strategic imperative.

The insights we gather pave the way for your business’s transformative improvements, enhancing customer satisfaction and loyalty.

Unlocking the full potential of CSAT surveys is about decoding customer feelings toward your brand, identifying pain points, and sculpting an unparalleled customer journey. Our call center service is an exceptional service, not just an answering or data collection hub.

Let us guide you in turning insights into actions and redefining your customer engagement strategy.

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