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Video onboarding

A walkthrough to our remote identification solution

OUR CUSTOMER

Our customer is a trusted company that offers solutions based on qualified digital certificates.

Before choosing us, they handled this service in-house, but the peaks that appeared required a dedicated professional team to cover online customer identification.

OUR SOLUTION

To use the digital signature, a person receives a link to connect with one of our specialist for agent-assisted video identification.

Our trained specialist conducts the verification via a video platform, checking the ID and confirming the person’s identity.

The customer shows their ID and answers identification questions. If successful, the agent immediately informs the customer, who can then start using the digital signature.

RESULTS

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Real time approval
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Answering rate
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Fraud protection

Our solution offers agent-assisted video identification for digital signatures. Customers receive a link to connect with a trained specialist, who verifies their ID via video call.

 

Once identified, the customer can immediately use the digital signature. Additionally, we offer level 1 support for issues such as signature usage, app installation, and certificate renewal. We also implemented an application for the customer sales team to streamline agent and supervisor logins and facilitate secure, efficient calls.

 

Our service offers several advantages: online verification eliminates the need for office visits, speeds up onboarding, protects against identity fraud, ensures GDPR-compliant data storage, and simplifies the overall process.

 

Agents are specially trained to identify fraudulent documents, manage video calls, and provide excellent customer service, ensuring a smooth and secure verification journey.