Providing our clients with high-quality services is one of the most important things we do in the contact center industry.

“We have high standards” is one of the values ​​of the Valoris Center company. We always set ambitious goals so that Valoris’s clients enjoy results that exceed their expectations.

In 2024, we aim to keep providing our clients with outstanding experiences thanks to our experts team. If you’re starting in your career and would like to pursue a position in customer service, here are some tips to help you improve your skills:

• Personalize every interaction.

Personalizing the interaction is crucial to ensuring the individual you are communicating with has a positive experience. Address the other person by their name multiple times during a conversation to foster a sense of comfort and trust. The person you speak with will feel comfortable, so we advise you to talk in a vibrant tone and adapt your speech to fit the client’s needs.

• Always communicate clearly and empathetically.

When we have an issue, we all want to resolve it as soon as possible. To provide the best solution, you should listen to the client’s specifics and ask the right questions. Remember to be empathetic and give them precise responses based on their understanding!

• Focus on the feedback received from customers.

The feedback we receive after the interaction is critical. How do customers provide us with feedback? We use phone or email surveys and analyze the responses to see how we can improve our services.

• Continue to work on your skills.

It’s vital that you never stop learning as an customer service agent. As human nature constantly changes, what serves one client may not serve another. Training or specialized courses allow us to keep current with new strategies and methods.

• Reduce waiting time.

Nobody likes to wait too long. Taking calls in a few seconds is essential to avoid losing the client. That’s why we have specialized software and technology that makes our work easier.

Do you want to work in a contact center, and do these tips help you? We are waiting for you on our career page to apply for a job of your choice!

Valoris Center won the “Global” award offered by the Clutch platform in November for excellent outsourcing services provided to local and international partners for over 17 years.

The Clutch Global Awards annually recognize the best-performing companies worldwide in the B2B service industry.

The companies awarded under the umbrella of “Clutch Global Winners” are selected thanks to their experience in the field and ability to deliver exceptional results based on the feedback of business partners who choose to publish reviews on Clutch.

For the sixth consecutive year, Clutch awarded the top B2B companies with the Global Award Winners designation, and Valoris is delighted to be among the winners in 2023.

This award proves that our efforts are recognized through the voice of our partners in their reviews on Clutch. We are proud to be acknowledged once again as a leader in the outsourcing industry.

The competitive advantages we bring to our partnerships are the expertise in various industries, the flexibility as an outsourcing service provider, and the quality of our services. We invite you to learn from our partners how these are reflected in their collaboration with Valoris Center. Visit our Clutch profile here!

We are delighted to reveal to you Valoris’ successful stories! Today we’d like to introduce you to one of our superheroes, Catalina – Team Leader. Discover her journey and get inspired!

What do you think we should know about you? Could tell us more about yourself?

I was promoted to the role of Team Leader on September 1^st, this year, and I presently hold that position. I’m an enthusiast who values communication in the work environment.

Where did you graduate from and what are your plans?

I graduated from the Faculty of Geography and Geology at the Alexandru Ioan Cuza University in Iasi, with a degree in Environmental Geography.

What was your childhood dream?

My dream since I was a kid was to become a teacher. I worked in education for a while, but eventually my interests shifted to other professions.

Do you have any hobbies? What do you do in your spare time?

I enjoy playing board games with friends, and as a result, I spend a lot of my free time doing so.

Do you have a motto? If so, which one?

“Success is hidden in the ambition not to give up” – Marius Torok

When did you join the Valoris team?

I joined the Valoris team at the end of October in 2022.

How was your experience while working for Valoris so far?

For me, the Valoris experience was and continues to be remarkable; it is the one that has most contributed in both my professional and personal growth. Since joining the Valoris team, I can claim that I have been engaged in continual learning and development, acquiring new skills and knowledge.

What do you love most about us?

I really appreciate the unity of this team, the availability, the desire to help, there is always a team behind you that is willing to help and support you. The ability for people to develop internally is something I find to be incredibly valuable.

Finally, what message do you have for your colleagues?

Stay united and emphasize communication, communication is the key to success in any field of activity.

We are delighted to reveal to you Valoris’ successful stories! Today we’d like to introduce you to one of our superheroes, Antonia – JR HR Business Partner. Discover her journey and get inspired!

What do you think we should know about you? Could tell us more about yourself?

My name is Antonia, I’m 24 years old, I’ve worked in the human resources industry for five years, primarily in recruitment, and for the past month, I’ve been a junior HR business partner in the organizational development division. I am an optimistic and extroverted person, and I think I am at my best when I am with other people. At the same time, I value both teamwork and individual effort. I have a strong passion for art in all its forms, whether making it or just admiring it.

Where did you graduate from and what are your plans?

I graduated from the Faculty of Psychology at the University of Bucharest and specialized in Organizational Psychology. I have ambitious plans, including professional advancement and furthering my career in human resources. To make an active contribution to the development of the company, I want to use the information I’ve acquired both in university and during my five years of recruitment.

What was your childhood dream?

When I was younger, I had a dream of creating a refuge for abandoned animals where I could provide medical attention for sick or injured animals, while promoting adoption through regular visits. Instead of the little metal cages I had seen at the shelter in my hometown, I daydreamed of a large yard where they could spend time outside.

Do you have any hobbies? What do you do in your spare time?

Although I haven’t dedicated so much time to my hobbies lately, I like to create decorative objects from modeling clay and paint them. I also do graphic design or digital paintings using different programs (Photoshop or Adobe Illustrator).

Do you have a motto? If so, which one?

“I know I have the body of a weak and feeble woman, but I have the heart and stomach of a king” – Queen Elizabeth I

When did you join the Valoris team?

I joined the Valoris company on August 17, 2021, being part of the Recruitment team, and starting in July I am part of the Organizational Development team.

How was your experience while working for Valoris so far?

I had the best professional experience so far at Valoris. I feel that I evolved, by having the chance to learn and adapt to a different field than what I had previously faced, both personally and professionally. Throughout the two years, I always felt like a member of the team, and I was given encouragement and praise, which inspired me to demand more from myself. I experienced busy times and handled multiple activities, which only motivated me to overcome any challenges.

What do you love most about us?

What I like most is the community spirit that has been created here at Valoris, from the events and competitions to the welcoming and friendly members of all the teams I have dealt with.

Finally, what message do you have for your colleagues?

My advice for colleagues from Valoris is to accept challenges and be open to learning, to develop their own skills and open their horizons. Don’t hold back from building relationships and be open to asking for and offer support when you have the opportunity. If you show proactivity and take the initiative by proposing new ideas or finding ways to perform tasks more efficiently, you bring added value to both the team and you.

The fast pace of today’s business environment demands a high degree of adaptability from any company, and in this context, finding the right talent has become an increasingly crucial factor for success.

Identifying and attracting top candidates has become progressively challenging. As a result, many businesses are outsourcing their recruitment services.

The following are some benefits provided by the staff recruiting and selection experts at Valoris HR:

1. Recruitment Efficiency

Our recruitment specialists understand the requirements of vacant positions and the elements inherent to each industry. They have expertise in candidate selection, assessing credentials, abilities, and cultural fit with the organization, allowing us to suggest the best candidates.

2. Time Savings

The selection and recruitment process is lengthy and involves promoting vacant positions and stages of screening, interviews, and offers. Valoris HR specialists manage the hiring process effectively while regularly keeping partners informed of deadlines. Moreover, the likelihood of finding the perfect person is increased because we work with a robust and up-to-date candidate database and have insights into labor dynamics and salary trends.

3. Reduced Risks

Choosing an unfit candidate can significantly impact a company’s costs. Our specialists always try to minimize potential risks by selecting a profile that aligns with the organization or job requirements.

4. Trust

We maintain close relationships with Valoris HR partners, with whom we’ve had long-term collaborations. These partnerships have allowed us to understand better their company culture, values, and hiring needs, resulting in the swiftness with which we identify suitable talents.

5. Support

In dealings with prospective employees, supporting negotiations for the salary package is vital, ensuring both the company and the candidate feel adequately represented. We at Valoris HR have a thorough awareness of the competency standards and compensation offered by businesses, which enables us to recruit outstanding candidates for our clients.

In the end, by working with Valoris HR, partners gain access to a team of experts focused on talent discovery. Our recruiting experience in management and specialist roles, coupled with a proven track record of identifying and placing talents across various industries such as telecommunications, software, banking, and healthcare, recommends us as a trusted partner for companies seeking performance-oriented teams.

Do you need professional recruitment services? Contact us now!