We are delighted to reveal to you Valoris’ successful stories! Today we’d like to introduce you to one of our superheroes, Alexa – Team Leader. Discover her journey and get inspired!

1. What do you think we should know about you? Could tell us more about yourself?

Currently, I have been a Team Leader for about three months. I continuously improved during each stage of the project, from agent to senior agent to team leader. I’m a person that is always eager to learn new things.

2. Where did you graduate from and what are your plans?

I didn’t go to college because I joined the company right after getting my high school degree, but I took some individual classes. I intend to enroll in the Faculty of Psychology in the future.

3. What was your childhood dream?

Being a fashion designer and starting my own brand has always been a dream of mine.

4. Do you have any hobbies? What do you do in your spare time?

Making clothes is the hobby I spend most of my leisure time on.

5. Do you have a motto? If so, which one?

“There is no elevator that will take you to success; you must use the stairs” is the motto I live by every day.

6. When did you join the Valoris team?

I joined the Valoris team at the end of August 2021.

7. How was your experience while working for Valoris so far?

My time at Valoris was and continues to be great, and what makes it even more remarkable and exceptional is that it was my first job following high school graduation. I met many new people due to this journey, which broadened my horizons. Due to the ongoing diversification of tasks within Valoris, my activity always stays exciting.

8. What do you love most about us?

The chance for professional and personal growth, offering you a variety of workshops and courses. Additionally, there is the potential for promotion. Your support team is always there for you, doing everything possible to help you succeed.

9. Finally, what message do you have for your colleagues? 

Communication is the key in every subject, therefore that’s what I recommend.

We have documented this article so you can learn about the recruitment process stages and what to anticipate if you have already applied for a position at our company or are considering doing so.

Additionally, we provide a few recommendations that will come in handy for you when applying for jobs. The first and most crucial factor is to be positive and honest.

The steps in the recruitment process at Valoris Center are as follows:

1. You apply for a job

You consider applying after finding a job posting online or on a recruitment site. Nothing easier! But be sure to read the description thoroughly before you submit your application. Check your qualifications for the position and decide if you want to join our team. Visit this link to learn more about life at Valoris.

Advice: Make sure the material on your resume is accurate and up to date. Read our article, “5 tips for how to make your resume stand out”, to learn more.

Your CV goes through a selection process once it reaches the recruitment department. Only if your CV meets the job requirements will our colleagues contact you.

2. The pre-interview

Following the selection of your CV, you will be contacted by one of our colleagues from the recruitment team for a pre-interview. You will learn more about the company, the project, and the position you have applied for during this conversation. Additionally, you will talk about the program, compensation plan, and job specifics.

Here you can be presented with detailed aspects of the program (if you have night shifts or if you will work on weekends). You may also be asked about your experience in the field, and if the position requires knowledge of a foreign language, you may be asked how well you can communicate in that language.

In this stage, you will discover if you go further in the recruitment process.

Advice: Before you agree to moving on to the new stage, don’t hesitate to clarify any questions you may have.

3. The testing process.

Congratulations! You have advanced to a new stage. The process’s most challenging phase starts at this point. Any job you apply for will require testing to determine your suitability for specific skills.

Although the testing procedure varies depending on the position, we can provide you with a few examples of tests you can receive:

For customer service jobs: grammar test, language test, role-play, and a discussion to validate foreign language knowledge (spelling & speaking).

For customer service jobs that require technical support, you can receive technical tests, and role-plays focused on the technical side.

For jobs in the support departments (CRM, Marketing, Recruitment), you can also get case studies to solve.

You may also take tests in logic, personality, IQ, or emotional intelligence (EQ), depending on the position’s requirements.

Advice: You don’t have to fear this part of the recruitment process. It is just a stage to check your knowledge and skills. Prepare yourself and avoid rushing; think about the answers and trust yourself!

4. The interview with an HR representative

Once more, congratulations! You have reached the part requiring more in-depth knowledge because you passed the examinations. Depending on the position’s requirements, this may be a physical interview at the corporate office or an online interview on a communication platform. This interview is typically recorded with your permission.

During the interview with the HR representative, you will be presented with more detailed information about the company, industries, projects, and your job. Instead, it is a casual discussion in which you will talk about the recruitment stages completed so far and the ones that follow.

At the same time, our colleagues will remind you of information about the activity, program, and salary package to ensure that you move on.

Advice: Be relaxed and maintain a positive attitude! To help you do even better during the interview, read our article on “Top 7 BPO interview questions and how to answer.”

5. The Operational interview or with the Department Manager

Depending on the position you applied for, you will speak with the department manager or the project coordinator after the recruitment department has validated your profile.

This is a get-to-know-you meeting so that the manager can determine whether you fit in with the team and are ready for the activity that will come next. You will receive much more specific information on your responsibilities, the structure of the team, and how things are carried out here.

Advice: Be as natural as you can and open to dialogue. Don’t be afraid to ask questions because this is the time when you will determine whether you fit into the team and if your principles coincide with the organization’s values. 😊

6. The references

Recommendations from previous employers are very significant to your new employer because they attest to the skills listed on your CV. Usually, it is asked that the resources in the CV be checked to ensure that the data is accurate. Naturally, we will only conduct this check with your permission.

Advice: You don’t need to be afraid. At this stage, a colleague from the recruitment department will write a request to your former company asking them to confirm specific details, including if you worked there and for how long. That is precisely why starting on the right foot is crucial when creating your CV.

7. Job offer

You’ve reached the last stage of the hiring process! The activity, the program, how the training will be conducted, the equipment, payment during the training time, the structure of the remuneration package, and when and how you receive financial benefits are other topics discussed throughout this stage.

You will also receive information on the company’s bonuses, benefits, contests, prizes, and employment-related documentation.

Advice: To prevent additional confusion, ensure you have comprehended everything and clarify any points you have yet to make thus far.

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Following this phase, you will begin the activity’s training and sign the contract. The story goes on, and we’ll return with an article explaining what happens following employment.

We sincerely hope that these pointers were helpful to you and that you now have knowledge of all the stages, enabling you to be ready for each one. Consult our careers page if you want to apply for one of our positions and build your career exactly as you want to!

For many of us, the Internet is now our primary information source. The progress of humanity has been greatly aided by the virtual world, which is now an essential tool for companies worldwide. Data security issues have likewise developed as technology has advanced.

Data security for clients should represent a top priority for each company.

Partners entrust outsourcing firms with their clients’ data, which needs to be handled with extreme caution. This is a subject that is extremely important to a BPO business. A potential incident in this area could damage the company’s reputation, causing financial losses or even legal issues.

At Valoris Center, we constantly take the most robust measures to guarantee that we follow all laws and that the data of our partners are secure:

Encrypting

is a crucial step when transferring data between partners. Documents containing sensitive data are transferred using the best techniques and are encrypted, password-protected, and secured to ensure that everything proceeds under the strictest security conditions.

We are implementing secure networks and firewalls to prevent unauthorized access.

The company’s IT department oversees putting the best data management and protection systems in place, which are regularly reviewed and upgraded. We use the most secure technology to ensure they operate correctly.

Two-factor authentication

We must ensure that there is no chance that a colleague’s equipment will be accessed by a third party, particularly in the customer service sector. We wish to foster a secure atmosphere for our partner’s clients precisely because we provide remote and hybrid employment opportunities. According to the instructions they get, our employees connect to the Valoris systems, and any abnormality that arises is instantly examined for and fixed by our IT experts.

Continuous testing and security audits

Installing a security system is insufficient. At Valoris, we regularly update and verify data systems to ensure everything is maintained securely.

Employee training

This is one of the most important factors. Our coworkers take part in regular training sessions and courses where they learn how to manage data and reduce the likelihood that they will make mistakes regarding our clients’ data. All our employees must complete project training sessions, specific GDPR training, and information security training to ensure that they are aware of the repercussions of not following the rules.

The work equipment on which the employees carry out their activity is the company’s property. Therefore, user privileges on these computers are restricted. The department they are a part of, and the areas where they require access to do their jobs determine each user’s level of access.

Security-based organizational culture

When you provide safety to your employees and foster a culture that values safety, this attitude will also show how people approach their work. At Valoris Center, “We put safety first” is one of our guiding principles. This is ensuring both the safety of our employees at work and the safety of partnerships and everything they include.

As soon as the employee understands the critical value of his personal information, he will unquestionably treat this matter professionally. This is the reason why our coworkers occasionally receive messages containing helpful information about cyber security. Employees are taught to recognize phishing scams, spam emails, and other potential threats to managed data.

International recognition

Valoris holds the ISO 27001 Security certificate, which attests to the seriousness with which data is managed within the organization.

Security is a top priority in all we do. Following international laws and professional standards, we are dedicated to securing all information and data about clients, customers, employees, and their activities.

Choose to collaborate with a trustworthy BPO partner to ensure the security of your data processing. Contact us for a customized offer!

You may have heard about it from friends or coworkers or seen ads for positions with titles like “customer support agent,” “customer service agent,” “customer care agent,” and others with similar meanings. Given that you are unsure of the specifics of the position, are you convinced to apply?

Well, each position is unique, and every project has special requirements. We’d like to give you an overview of what an agent performs daily.

To better understand what it’s like to be a customer support agent, we’ve created an infographic that can be found below.

We believe that we have given you a more comprehensive understanding of what it means to be a Customer Relations Agent. Visit our careers page to apply for a position.

Non-Core business processes are included in an organization’s activity in addition to the core functions it performs. They are essential to the smooth operation of any business, even though they are not the company’s primary focus.

Auxiliary services or non-core business processes are accounting and finance, customer service, marketing, and human resources services such as hiring, training, and payroll. They can also be IT services such as helpdesk and software development. These are essential for a company’s growth but can also take up valuable resources that might be better spent on the business’s core functions. Outsourcing to professional partners enables you to concentrate on the company’s primary function while everything runs smoothly.

You can cut costs dramatically by outsourcing auxiliary processes. Also, you have access to professional services, gain more freedom, and be assured that everything is handled with minimal risk.

What are the primary advantages of outsourcing non-core business processes?

1. Focus on core business functions

This, as we mentioned earlier, is the main advantage of contracting out the company’s ancillary services. Most of the time, human and financial resources are used for these operations. These resources can be engaged for the core business operations thanks to outsourcing to specialist partners.

Why maintain client relationships, for instance, if your primary business is e-commerce, delivery, or finance? Depending on the particulars of your business, managing an in-house contact center requires committed staff, space, time, and specific procedures. By outsourcing them, you can better use the related resources and expand your company in other ways or promote your products and services in different ways.

2. Cost-cutting

Spend less by outsourcing auxiliary services. How? Compared to managing such operations by yourself, working with a partner results in much cheaper expenses. The partner will continue to be responsible for any fees associated with hiring, managing employees, accounting, or payroll procedures.

The organization will undoubtedly see an increase in profitability and an improvement in cash flow once these costs are eliminated. This study, for instance, shows how outsourcing services lower costs:

• 62% of businesses reported cost reductions between 10% and 25%;
• 38% of businesses reported cost reductions above 40%.

3. Having professional services for your customers

Outsourcing auxiliary services to a specialized partner gives you access to the best resources. These businesses select the best employees to handle the tasks you outsource.

The BPO provider’s primary activity is hiring, training, and monitoring employees to deliver the most outstanding quality services. Meanwhile, you can identify your company’s areas for improvement and gain ongoing assistance from experts in the sector.

By outsourcing, you can be sure your customers will receive high-quality HR, IT, and customer support services. With the help of these services, the company will grow, retain current customers, and attract new ones.

4. Flexibility and scalability

Outsourcing auxiliary activities is a wise strategic move for businesses that seek to gain both flexibility and scalability. For instance, call center services are scalable and easily transferable to a partner who can take over and enhance the procedures.

The company can forecast sales and determine consumer needs with the help of the data it receives from the outsourcing partner, which enables it to provide the proper solutions for its clients.

5. Safe and low-risk management

In addition to ensuring safety and security, BPO companies guarantee that all of their procedures and operations comply with the law. They are qualified to handle and deal with personal data. You can be sure that your company’s processes are managed securely with internal policies and technology.

Outsourcing will enhance the company’s reputation and lower legal and financial concerns by taking processes seriously and proactively controlling risks. Improving the business’s reputation in the market will also add to fostering consumer and investor trust and loyalty.

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To sum up, by outsourcing non-core business processes, every company can develop and improve its operations. The business can maintain its competitiveness in a continually changing market by using the resources now available for the main activities.

Is it time to outsource the non-core services of your business? Contact us now for a customized offer if you want to provide clients with the finest experience while also having the potential to boost your company’s profitability!