Our proven contact center experience can be put into the service of companies willing to develop or improve internal customer interaction processes.
We are a full service contact center, and we have been interacting with our client’s customers since 2006, via telephone, email, live chat, SMS and fax. Therefore, we are in the perfect position to deliver professional consultancy services for companies interested in increasing the customer satisfaction.
We have more than 45 clients in 10 different industries, and that made us understand that every single company and its customers are unique, so implementing a general strategy is not an option. Therefore, we only offer custom solutions, according to every client’s specific needs, services or desired results.
Moreover, if your company doesn’t have the necessary technical solutions yet, we can provide you with software solutions for management and reporting contact center activities.
Inbound contact center
The inbound call center service offers your company well trained agents, ready to answer your customer’s calls in a professional manner, in order to bring satisfaction to your customer interaction process. The performance of the inbound call center service is determined by short waiting times, offering a resolution in the very first call, and a dialogue focused on the customer’s particular needs.
An informed customer is a happy customer
The Infoline service allows you to offer up to date information about the company’s services, the promotions or the programs that you develop, and also to evaluate the success of the actions you conduct. Valoris has a team of representatives trained to take the customer calls and answer their questions regarding your services and products. The service can be activated for any communication channel.
Order Handling – Don’t miss any sale!
The order handling service offers support for converting the customers’ interest into sales, by taking, registering and processing the sale requests from customers. Valoris team takes, via the agreed communication channels, the customers’ and prospects sale requests. We provide agents with E-commerce, tele-shopping and direct mailing proven experience, according to your needed timetable, or with 24/7 availability.
Take care of your customers!
Customer Support is the service dedicated to interact with customers by handling the information requests, support requests and customer complaint assistance. The service benefits from the support of the multiple communication channels, depending on your type of business and your customers’ needs.
Efficientize communication with customers!
The live chat support is a rapid, efficient and up to date solution for assisting the customers. The live chat support allows the companies to offer the customers prompt answers and immediate resolutions. Valoris provides agents with experience in online communication, and allows you to focus on developing your business, while benefiting of a dynamic and modern customer support solution.
Call Center Overflow – Be in permanent contact with your customers!
When the high volume activity exceeds your personnel capacity to handle and resolve the requests, Contact Center Overflow is the optimal solution for offering a positive customer support experience and for building a long-term collaboration with your customers. The Contact Center Overflow service takes in extended work schedule of up to 24/7, the overflow of calls, emails, chats and faxes, directing them to a team special trained to promptly and professionally answer the customers’ requests.
Up & Cross Selling – Maximize the return of your investment
Valoris takes on the effort of increasing the sales volume for existing customers, allowing your sales team to put their efforts into winning new customers. By correlating key features of your company’s products and services and the structure of your customer base, our agents provide your customers with the products and services that best fit their specific needs.
Virtual Assistant – Administrative solutions or office management
The virtual assistant service is the best choice when you need help managing the administrative tasks, but the costs and logistic effort are not justified. Valoris has a team of experienced administrative and office management specialists. With this service, you will only pay for the productive time of your designated assistant. The service is available 24/7, and can be adapted, according to your work schedule. The virtual assistant service involves all communication channels: telephone, email, fax, SMS, chat, co-browsing.
Improve you lead management process!
Valoris Center team will handle your lead management process, therefore, your sales people can focus exclusively on sales.
Valoris contribution
If you are prepared to set a strategic sales channel, Valoris provides you the expertise for implementing an integrated and efficient solution.
Our highly skilled representatives analyze your leads to identify high-quality ones and use a proven framework to prioritize and track them efficiently. This service is an efficient tool to ensure that your sales force focuses on leads most likely to convert, saving time and boosting conversion rates. All the appointments or the business contacts are registered, all the data being checked to ensure they are up-to-date and real.
To sustain efficiency and profitability for each project, Valoris campaigns can run in shared or dedicated working system, in accordance with the complexity and volume, in order to be able to streamline costs and increase profitability. Dedicated teams are assigned with projects which have high absorption capacity and a heavy activity volume, while the shared workspace system manages multiple projects simultaneously with low and fluctuating workload.
The advanced technology accompanying Lead Management service in conjunction with a quality control programme at the highest level, provide you and your sales team with the best opportunities.
Promote your services!
The Telemarketing service can be developed as a short-term campaign, combined with traditional channels promotion or as a long-term strategy to promote your company’s services. The service offers direct and unmediated contact with your potential clients.
Valoris contribution
Telemarketing activities joint with traditional advertising channels can lead a business to success.
This service’ target is to promote directly your products and services, both to already existing customers and also to potential ones. We offer you support in contacting the targeted persons and companies and at the same time we professionally present the promoted products and services. We answer all the questions about your campaign and we present its benefits according to every customer’s needs. Furthermore, we collect directly your customer’s feedback regarding the products and services that we promote and also their needs and expectations.
To sustain efficiency and profitability for each project, Valoris campaigns can run in shared or dedicated working system, in accordance with the complexity and volume, in order to be able to streamline costs and increase profitability. Dedicated teams are assigned with projects which have high absorption capacity and a heavy activity volume, while the shared workspace system manages multiple projects simultaneously with low and fluctuating workload.
Telemarketing service is an efficient way of direct promotion and feedback collection in a way that you will have a real image on the outcome of the promotion campaign.
Outbound Call Center Services
The outbound call center service offers your company a team of well trained agents to initiate calls towards current or potential customers. The purpose of these calls might be increasing the service quality, generating revenue trough sales campaigns or maintaining cash flow trough payment reminder campaigns.
Telemarketing & Telesales
Increase the sales!
The Telemarketing and Telesales outbound services implies direct phone contact between the agent and customer or prospect, in order to promote the products or services, and finalizing the sale. We offer you support in contacting the direct aimed persons and companies, and we professionally promote the advantages and the benefits of your products and services.
Telephone Surveys
Find out the information you need!
With the aid of the Survey service, you can periodically find out information from existing customers or prospects, based on which you can conduct complex analysis to help you increase the sales or your customer’s satisfaction level. The information can be adapted so that you can analyze the results and identify the market trends, as well as the customers’ perception.
Lead Generation & Appointment Setting
Create new sales opportunities!
Identifying the interest of potential customers towards a product or a service, allowing to plan meetings between the sales agents and the prospects that can turn into customers. Valoris agents contact the potential customers, qualifying them according to your requests; they create a specific action model and plan, by request, the acquisition meetings. Then, they transfer all this information to your sales team.
Payment Reminder
Keep the payment flow balance!
The payment reminder service was created and developed to assure the payment flow constancy by decreasing the customers’ late payments. Our agents contact the customers that are late with the bill payments and negotiate new deadlines, pursuing the recovery of the whole amount, in the shortest period of time. We keep a payment timetable and we also monitor the results of the actions.
Loyalty & Retention
Gain your customers trust in the long term!
The Loyalty & Retention service implies proactively contacting the company’s customers, in order to maintain the existent relations in the long term. The costs for personalizing the relationship with the existing customers are significantly lower than attracting new ones, and this is the reason why retaining the existing customers is a priority for any company.
Mystery Shopping
Be assured of the service quality your customers receive!
The Mystery Shopping service monitors the performance of your company’s representatives that connect directly with your customers. The way they interact with the customers represents a solid opportunity for your company’s growth. At the end of the campaign, we provide you with conclusions that will become a premise for a new strategy for sustaining your activity.