We are looking for a detail-oriented and customer-focused professional with experience in logistics and customs documentation, preferably in order management, customs clearance, shipment coordination, or similar roles.
The ideal candidate is well-organized, proactive, and able to manage tasks independently while maintaining effective communication with customers and internal teams. You should have experience coordinating order deliveries, monitoring shipments, and handling logistics and customs-related documentation.
You should also be confident using Microsoft Office and ERP systems, with good English communication skills. Experience with Salesforce or similar CRM tools is a plus.
📌Work location: Bucharest, Bucureștii Noi area, Sector 1.
Responsibilities
- Manage customer orders from receipt to delivery, including processing, confirmation, and follow-up.
- Monitor deliveries and ensure timely communication with customers regarding updates, delays, or other issues.
- Prepare, check, and manage logistics and customs-related documentation.
- Coordinate with internal teams and external partners to ensure smooth order processing and timely deliveries.
- Handle contract renewals, prepare offers, and identify opportunities for upselling.
- Maintain strong customer relationships and provide support for inquiries and requests.
- Use internal systems (ERP and CRM) to manage orders, track activities, and keep information accurate and up to date.
What We Offer
- Attractive salary package.
- Comprehensive, fully paid training from the start of your employment.
- Private medical subscription.
- Access to Bookster, a book lending platform.
- A friendly work environment, supportive colleagues, and ongoing team assistance.
- Real opportunities for internal promotion and professional development.
Diversity and inclusion are at the core of our mission, and we provide equal opportunities to everyone!